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32 | (Continued form 9099)
Although the reported party stated they observed residents who needed a higher level of care, residents with incontinence needs not being met, and very low staffing; outside sources, resident interviews and residents’ family members stated they felt their needs were being met. Staff interviews indicated that there are enough staff to meet the needs of the residents. A review of the schedule for the entire month of November and December 2024 also revealed the facility was adequately staff. A facility tour did not corroborate the insufficient staffing, residents were observed being assisted by care staff as appropriate on three (3) separate visits.
Staff interviews also confirmed the practice of changing and toileting residents every two (2) hours. Records review as well as interviews with the licensee, staff, and medical personnel, were conducted and revealed that although some residents required more incontinence and toileting care, there wasn’t any documentation of concern for neglect, abuse, or non-accidental injuries were noted. A review of resident records that were assessed at a high level revealed residents were assisted by direct care staff as well as receiving assistance from outside sources, and no concerns were noted.
Reporting party further stated they observed some of the residents rooms are unclean and unkempt along with the building in disrepair. Resident family interviews and LPA observations reveal residents’ clothes are cleaned and laundered several times a week. Additionally, staff interviews corroborated that the few residents who require it get their sheets laundered daily. Staff interviews revealed that the hallways, common area both inside and out are cleaned in a scheduled manner and as needed. Outside sources who frequent the facility were interviewed and they state resident rooms are mostly free from malodors and when concerns are addressed to the staff, the staff respond in an appropriate manner to address the malodors. A facility tour on three (3) separate visits did not corroborate the unclean or unkempt rooms or the building was in disrepair.
The Department has investigated the above-mentioned allegation and based on observations, interviews conducted, and records reviewed there was insufficient evidence to support that the licensee did not provide sufficient staff to meet residents needs and licensee did not maintain a clean facility. Therefore, this allegation is deemed unsubstantiated.
An exit interview was conducted with Executive Natalie Carlborg to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided. |