374604690-4-29-2026-08-AS-APAO-DTN3MR-20260430182246

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604690
Report Date: 04/29/2026
Date Signed: 04/29/2026 11:06:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20260302141339

FACILITY NAME:	CARROLL'S RESIDENTIAL CARE		FACILITY NUMBER:	374604690
ADMINISTRATOR:	MEYERS, BRYAN		FACILITY TYPE:	740
ADDRESS:	655 S MOLLISON AVE		TELEPHONE:	(619) 444-3181
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	144	CENSUS: 129	DATE:	04/29/2026
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Sarita Mendoza, Assistant Manager		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff are not meeting resident's dental needs
Staff did not seek timely medical care for resident
Staff are withholding resident's money

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was allowed entry by the Assistant Manager. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Assistant Manager.

On March 2, 2026 the Department received a complaint alleging that: Staff are not meeting resident's dental needs, Staff did not seek timely medical care for resident, Staff are withholding resident's money. LPA conducted interviews and reviewed records regarding allegations.

Regarding medical care, staff reported that Resident 1’s (R1) case manager is responsible for coordinating medical appointments and transportation. Information obtained indicates that R1 had previously been hospitalized, and there was no evidence of any untreated or ongoing medical condition requiring immediate follow-up care.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260302141339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S RESIDENTIAL CARE	FACILITY NUMBER: 374604690
	VISIT DATE: 04/29/2026

NARRATIVE

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The facility reported that in the absence of a responsible party, staff will assist with transportation. The facility operates as a board and care, where residents are ambulatory, independent with activities of daily living (ADLs), and able to leave the facility freely. The facility provides medication management within its scope. LPA attempted to contact R1’s case manager but did not receive a response. There is no evidence that staff failed to seek or delayed necessary medical care.

Regarding dental care, documentation shows that on 02/11/2026, staff submitted a referral to R1’s case manager requesting assistance in establishing a dental provider and scheduling an appointment, as R1 does not have an established dentist. R1 confirmed they are waiting to be seen by a dentist. Delays appear related to coordination with the case manager and lack of established providers, not due to inaction by facility staff.

Regarding financial management, documentation from the designated payee indicates that R1 independently cashes their Personal and Incidental (P&I) funds in the amount of $100 twice per month. R1 confirmed receipt and use of these funds. R2 stated that they assist R1 with transportation and occasionally provide money when R1 spends their funds. R1 confirmed this and expressed that their monthly funds are insufficient. There is no evidence that facility staff are withholding R1’s money.

Additional information obtained indicates that R1 requires identification documents, including a state ID and Social Security card, which are reportedly maintained by the case manager. Staff and R2 indicated that efforts have been made to assist R1; however, lack of access to these documents may be contributing to delays in accessing services such as dental care. On April 29, 2026, LPA verified that R1 has a dental appointment scheduled for June 2, 2026.

Based on interviews conducted and records reviewed, the allegations that staff did not seek timely medical care, failed to meet dental needs, and withheld resident funds are unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Assistant Manager. Her signature on this form confirms receipt of the documents.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026

LIC9099 (FAS) - (06/04)

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