374604696-5-22-2025-08-AS-RCLK-DH85FU-20250531195544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604696
Report Date: 05/22/2025
Date Signed: 05/22/2025 01:07:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Carmen Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20250211083051

FACILITY NAME:	SIERRA SUNSHINE CARE		FACILITY NUMBER:	374604696
ADMINISTRATOR:	CHAPARI, CINDY		FACILITY TYPE:	740
ADDRESS:	1355 HACIENDA DR.		TELEPHONE:	(657) 259-8146
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	6	CENSUS: 5	DATE:	05/22/2025
		UNANNOUNCED	TIME BEGAN:	08:58 AM
MET WITH:	Cindy Chapari, Administrator		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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- Licensee did not maintain internal temperatures comfortable for residents
- Waste is overflowing in trash bins

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to deliver investigation findings. While at the facility LPA investigated and delivered findings regarding the above-mentioned allegations. LPA identified herself and was granted entry by Gammel Jana, caregiver. LPA stated the purpose of the visit and reviewed the findings of the complaint with Administrator Cindy Chapari who later arrived to join the visit.

The Department’s investigation consisted of interviews with staff and residents, and LPA observations of the facility grounds. On February 11, 2025, it was said that the medications are not being administered as prescribed; licensee did not maintain the facility temperatures comfortable for the residents; hot water is not regulated within the allotted temperatures; and Waste is overflowing in trash bins. Two of the allegations were delivered on 02/11/2025.

It was specifically alleged that the facility heater is inoperable. During the visit, LPA conducted staff and resident interviews. Upon the resident interviews, R1 and R2 confirmed that the facility gets cold overnight.
(Continuation on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250211083051

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SIERRA SUNSHINE CARE	FACILITY NUMBER: 374604696
	VISIT DATE: 05/22/2025

NARRATIVE

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(Continuation of LIC9099)
R1 said when they awake, the room temperature feels cool, but they put on their sweater, and they warm up. According to R2, the night was a little cooler than usual, but they had their sweater and a cover to keep them warm. Both R1 and R2 are unaware if the heater is operational and or if it may have issues with the internal temperature of the facility. Both R1 and R2 did not have any concerns with the internal temperatures. According to S1, the facility does have two systems in place. S1 said the back heater is inoperable. Upon LPA’s entrance to the facility, they observed the internal temperature to be at 64 degrees Fahrenheit (F) in the area where the residents reside during the visit on 2/11/25. At the entrance of the facility, LPA observed that the temperature was set at 70 degrees Fahrenheit. Both temperatures were within the ranges of regulation on 2/11/25. On 05/22/25 LPA observed both internal temperatures and the first read 73 degrees F and second read 65 degrees F.

It was specifically alleged that the large waste bins were overflowing with waste. According to S1, they informed the Licensee that the facility needed an additional waste bin, as there was a lot of waste being thrown out daily. According to S2, both the recycling and waste bins would overflow. S2 said they would need to squeeze waste materials down the bin to ensure the trash company was able to collect all the waste. S2 said the owners had ordered the bins and were on their way. According to R1 and R2, they had no issues with their trash bins in their room since the staff takes it out daily. Upon the arrival of LPAs visit, on 2/11/25, LPA observed it was waste pick-up day and the bins were outside ready for pick-up. LPA observed the bin was full to the top with the lid of the bin slightly propped open with waste, but no waste fell out of the bin. During the visit on 5/22/25, LPA observed that the Licensee had ordered an additional waste bin, for a total of 2 waste bins, available for the facility.

Based on the Department’s investigation of the above-mentioned allegations and the evidence obtained during staff and outside source interviews, records reviewed, and LPA observations, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegations are deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Administrator Cindy Chaparri. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Chapari at the conclusion of the visit. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

LIC9099 (FAS) - (06/04)

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