374604703-2-27-2026-08-AS-SJAB-DS5QQ6-20260313122149

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604703
Report Date: 02/27/2026
Date Signed: 02/27/2026 03:28:32 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20260217113812

FACILITY NAME:	SUNSET COAST ASSISTED LIVING 4		FACILITY NUMBER:	374604703
ADMINISTRATOR:	KARINA LOPEZ		FACILITY TYPE:	740
ADDRESS:	1251 2ND AVE		TELEPHONE:	(619) 500-5403
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	6	CENSUS: 6	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Caregiver, Stephanie Valdes		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee did not follow reporting requirements

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced complaint investigation visit to address the above allegation. Upon arrival, LPA Garcia-Centeno introduced herself and disclosed the purpose of the visit to Caregiver Stephanie Valdes. During the visit, the LPA also interviewed Administrator Vanessa Nunez over the telephone. A review of staff records confirmed that all staff present at the facility had criminal record clearances on file.

The Department conducted an investigation into the above-listed allegation. The investigation included a tour of the facility, interviews with staff and residents, and a review of facility and resident records.

On February 17, 2026, Community Care Licensing (CCL) received a complaint alleging that the facility failed to follow reporting requirements related to an incident involving Resident 1 (R1), which resulted in R1 being transported to the hospital for medical attention. Staff were provided with LIC811 to identify R1.
(continue at LIC 9099C)

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20260217113812

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNSET COAST ASSISTED LIVING 4	FACILITY NUMBER: 374604703
	VISIT DATE: 02/27/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(continue from LIC 9099)

Specifically, it was alleged that facility staff did not inform R1’s responsible party of the details of the incident that led to R1 being transported via 911.

A review of facility and resident records revealed that R1 was admitted to the facility on February 2, 2026. At the time of admission, the only responsible party listed was the placement agency. Documentation showed that on February 3, 2026, facility staff notified the placement agency when R1 was transported to the hospital. Records further confirmed that the facility reported the incident to CCL as required. Based on the documents reviewed, the facility followed reporting requirements in accordance with Title 22 regulations.

Based on observations, interviews with staff and R1, and a review of relevant facility and resident records, there was insufficient evidence to support the allegation. Therefore, the Department has determined the complaint allegation to be unfounded, meaning the allegation was false, could not have occurred, and/or lacks a reasonable basis.

An exit interview was conducted with Caregiver Stephanie Valdes. A copy of this report, the Confidential Names List (LIC 811), and Licensee Appeal Rights (LIC 9058 03/22) were provided at the conclusion of the visit.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2