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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604707
Report Date: 05/15/2025
Date Signed: 05/16/2025 01:04:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Liliana Silveira
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250507154939
FACILITY NAME:PARADISE HILLS SENIOR LIVINGFACILITY NUMBER:
374604707
ADMINISTRATOR:NAZARIAN, ANNIEFACILITY TYPE:
740
ADDRESS:2404 REO DRTELEPHONE:
(619) 213-3129
CITY:SAN DIEGOSTATE: CAZIP CODE:
92139
CAPACITY:6CENSUS: 4DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator Rosemary LandaTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff speaks to resident in an inappropriate manner.
Staff threatened resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liliana Silveira conducted an unannounced complaint investigation visit to deliver findings. LPA Silveira introduced themselves, disclosed the purpose of the visit and was granted entry by caregivers Adrian Guzman Medina and Alexandra Fonseca. Administrator Rosemary Landa arrived shortly after.

The Department’s investigation consisted of observations, interviews and a records review. On May 7, 2025, it was alleged that a facility staff member, Staff #1 (S1), spoke inappropriately to Resident #1 (R1). It was also alleged that Staff #1 threatened R1, specifically with an eviction. A record review of R1’s medical report revealed that R1’s main diagnosis is dementia. An interview with R1 revealed that R1 was cognizant during the interview and understood the questions being asked. R1 atated that they did not have issues with any staff members speaking to them inappropriately and have no recollection of being threatened with an eviction by S1. R1 also indicated that they like living at the facility.(CONTINUED ON NEXT PAGE, LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250507154939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PARADISE HILLS SENIOR LIVING
FACILITY NUMBER: 374604707
VISIT DATE: 05/15/2025
NARRATIVE
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(CONTINUED FROM PAGE 1, LIC 9099) Interviews with two (2) other residents also revealed that they do not believe S1 speaks to residents in an inappropriate manner. The other (2) residents also stated that they have never witnessed that S1 threaten any resident with an eviction.

Interviews with Staff #2 (S2) also revealed that they have never witnessed S1 speaking inappropriately to residents or threatening any resident with eviction. An interview with outside source #1 (OS1), who advocates for R1, also revealed that they have never witnessed S1 or other staff speaking to R1 in an inappropriate manner. OS1 also stated that they did not believe that S1 threatened R1 with an eviction. An interview with outside source #2 (OS2), who also advocates for R1,revealed that OS2 believes that all staff treat the resident with respect and R1 has thrived at this facility. Even though an interview with Outside Source #3 (OS3) revealed that they believed R1 had been treated with disrespect by S1, OS2 and OS3 stated that they believed there may have been a misunderstanding. There is insufficient evidence to support this allegation.

Due to a lack of corroborating evidence, the allegation that S1 speaks inappropriately to R1 and that S1 threatened R1 are unsubstantiated. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore, the allegation is unsubstantiated.

A copy of this report, along with Licensee/Appeal Rights LIC 9058 (03/22) were provided to Rosemary.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2