374604726-6-18-2024-08-AS-LTEZ-D6MLTS-20240627090247

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604726
Report Date: 06/18/2024
Date Signed: 06/18/2024 12:59:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2024 and conducted by Evaluator Sabel Martinez

COMPLAINT CONTROL NUMBER: 08-AS-20240612112640

FACILITY NAME:	SUNSET COAST ASSISTED LIVING 3		FACILITY NUMBER:	374604726
ADMINISTRATOR:	TAPIA, CHRISTINE		FACILITY TYPE:	740
ADDRESS:	4886 DOLIVA DR		TELEPHONE:	(619) 481-4862
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92117
CAPACITY:	6	CENSUS: 5	DATE:	06/18/2024
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Caregiver Sandra Austria		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Resident did not have access to internet services

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sabel Martinez conducted a complaint investigation visit regarding the above allegation. The LPA introduced himself and disclosed the purpose of the visit to Caregiver Sandra Austria. Owner Patricia Tapia and Administrator Christine Tapia arrived during the visit.

Throughout the investigation, the Department reviewed records and conducted interviews.

It was alleged a resident did not have access to internet services. On 6/12/24, it was reported to the Department facility staff had removed the internet access for Resident # 1 (R1). An interview with R1 noted R1 had access to the facility internet service since R1 was admitted to the facility. When R1 was no longer able to access the internet service, R1 notified facility staff, but the internet service was not restored. R1 could not recall if the internet service was a service offered during admission.

An interview with the facility owner confirmed the facility had internet services previously, but this service was not meant for resident use. Instead, this service was meant for camera surveillance use in the facility.

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240612112640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNSET COAST ASSISTED LIVING 3	FACILITY NUMBER: 374604726
	VISIT DATE: 06/18/2024

NARRATIVE

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Since the cameras were not yet in use, the facility decided to disconnect the internet until further notice. Staff initially believed R1 was accessing the internet through R1’s mobile device, and only discovered R1 had been connecting to the facility’s internet when it was disconnected. It was relayed to R1 that R1 could access the internet through R1's mobile device, if that was what R1 desired.

An interview with an external source revealed conflicting statements regarding why the internet service was disconnected. This source corroborated R1 had internet access since R1’s admission, but that the internet service was disconnected due to R1 mismanaging R1’s money. This source confirmed R1 had a history of mismanaging money.

A review of R1’s admission agreement confirmed there was no mention of internet service provided at the facility, nor any additional charge for such service.

Although Title 22 indicates facilities must afford privacy when a resident uses the internet, and ensure a device is available for all residents during reasonable hours, if the facility offers internet service, there is no regulation that requires the facility to provide internet service. Based on the evidence obtained, the allegation was unsubstantiated.

An exit interview was conducted with Owner Patricia Tapia and Administrator Christine Tapia, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024

LIC9099 (FAS) - (06/04)

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