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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604757
Report Date: 01/15/2026
Date Signed: 01/15/2026 05:12:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260109142138
FACILITY NAME:IVY PARK AT BONITAFACILITY NUMBER:
374604757
ADMINISTRATOR:NEWTON, RANDALFACILITY TYPE:
740
ADDRESS:3302 BONITA ROADTELEPHONE:
(619) 470-2220
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:96CENSUS: 66DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Randal NewtonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Refrigerator/Freezer were not in working condition
Washer/Dryer were not maintained in good repair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint investigation findings. LPA introduced himself and stated the purpose of the visit with Executive Director Randal Newton.

The Department’s investigation consisted of interviews with staff, outside sources and LPA observation.

On January 15, 2025, LPA conducted an unannounced visit to the facility to investigate the above allegations. During the visit, LPA interviewed staff, observed the kitchen and laundry areas, and assessed the condition of equipment. Regarding the allegation that the refrigerator and freezer were not in working condition, LPA interviewed Staff 1 (S1), who stated that the cooler and freezer have been undergoing maintenance for the past two weeks. S1 reported that both units are operational but the thermostats fluctuate throughout the day. S1 further explained that they believe a major repair is needed, which requires corporate approval. LPA observed the freezer thermostat “glitching,” with temperatures fluctuating between 43°F and 49°F.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 08-AS-20260109142138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: IVY PARK AT BONITA
FACILITY NUMBER: 374604757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
87555(b)(21)
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(b) The following food service requirements shall apply:(21) Freezers of adequate size shall be maintained at a temperature of 0 degree F (-17.7 degree C), and refrigerators of adequate size shall maintain a maximum temperature of 40 degree F. (4 degree C). They shall be kept clean...adequate air circulation to maintain the above temperatures.
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Licensee stated that they have quotes for the freezer control unit. They are waiting on approval from Corporate. When approved thermostat control unit willl be replaced. Will send repair invoice to LPA by POC due date.
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Based on interview and LPA observation the licensee did not maintain freezer at 0 degree F. 66 of 66 persons in care. which posed a potential health and safety risk for residents in care.
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Type B
02/13/2026
Section Cited
CCR
87303(g)(1)
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(g) Facilities which have machines and do their own laundry shall:(1) Have adequate supplies available and equipment maintained in good repair...
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Licensee stated that they are working with maintenance to fix and washer and dryers. Will submit plan of action by POC to LPA.
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Based on interview and LPA observation the licensee did not maintain an adequate number of washers and dryers in good repair. 66 of 66 persons in care which posed a potential health and personal rights risk for residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 08-AS-20260109142138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: IVY PARK AT BONITA
FACILITY NUMBER: 374604757
VISIT DATE: 01/15/2026
NARRATIVE
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However, all food inside the freezer was frozen at the time of observation. Based on these findings, the allegation is substantiated because the equipment is not consistently maintaining proper temperature, which violates Title 22, Section 87307(a), requiring food to be stored in clean and sanitary conditions and at safe temperatures.

Regarding the allegation that washers and dryers were not maintained in good repair, LPA interviewed Staff 2 (S2), who stated that several washers and dryers were out of order and that the facility’s only large industrial washer had been broken for over a year. LPA inspected all three laundry rooms and observed multiple machines labeled “out of service,” one washer with water sitting inside the drum, and the industrial washer on the first floor out of service with cleaning supplies stored in front of it.

LPA interviewed Executive Director (ED) who stated that the physical freezer unit was replaced but the thermostat is fluctuating and needs to be repaired. ED stated that he received a quote for thermostat which will take care of the repair needed for the "electronic unit." ED stated that they have replaced a few washers and dryers throughout the facility and are also in the process of either repairing and/or replacing the older equipment.


Based on these findings, both allegations are substantiated. The freezer equipment is not consistently maintaining proper temperature, which violates title 22 requiring food to be stored in clean and sanitary conditions and at safe temperatures. Title 22 also requires that washer equipment be both in adequate supplies and in good repair. These findings mean that the preponderance of the evidence standard has been met and the allegations were valid. The deficiencies are cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8 and noted on the attached LIC 9099-D.

An exit interview was conducted, a plan of correction was jointly developed, and a copy of this report and Licensee/Appeal Rights (LIC 9058) were provided to Randal Newton, Executive Director. Signature on this form confirms receipt of the documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260109142138

FACILITY NAME:IVY PARK AT BONITAFACILITY NUMBER:
374604757
ADMINISTRATOR:NEWTON, RANDALFACILITY TYPE:
740
ADDRESS:3302 BONITA ROADTELEPHONE:
(619) 470-2220
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:96CENSUS: DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Randal NewtonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Food warming equipment was not working
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint investigation findings. LPA introduced himself and stated the purpose of the visit with Executive Director Randal Newton.

The Department’s investigation consisted of interviews with staff, outside sources and LPA observation.

On January 15, 2025, LPA conducted an unannounced visit to the facility to investigate the above allegation. It was reported that the kitchen "food warmers" were not working.During the visit, LPA interviewed staff, observed the kitchen and laundry areas, and assessed the condition of equipment.Regarding the allegation that food warming equipment was not working, S1 stated that the food warmers were functioning properly and they had no issues. S1 explained that the industrial oven was under repair and that the conventional oven was being used in the meantime. LPA observed the food warmers in working condition and lunch being prepared in the conventional oven.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 08-AS-20260109142138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: IVY PARK AT BONITA
FACILITY NUMBER: 374604757
VISIT DATE: 01/15/2026
NARRATIVE
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 A repair technician was actively working on the industrial oven during the visit. Based on these observations, this allegation is unsubstantiated, as the facility had functioning food warming equipment and an alternative cooking method available, meeting the requirements of Title 22.

LPA interviewed Executive Director (ED) who stated that he was not aware of "food warmers" not working. ED was certain that the food being served to the residents was at the correct temperature.

Based on interviews and LPA observation a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director Randal Newton, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5