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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604757
Report Date: 01/15/2026
Date Signed: 01/15/2026 05:11:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260113133651
FACILITY NAME:IVY PARK AT BONITAFACILITY NUMBER:
374604757
ADMINISTRATOR:NEWTON, RANDALFACILITY TYPE:
740
ADDRESS:3302 BONITA ROADTELEPHONE:
(619) 470-2220
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:96CENSUS: 66DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Randal NewtonTIME COMPLETED:
03:53 PM
ALLEGATION(S):
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Facility was not clean
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint investigation findings. LPA introduced himself and stated the purpose of the visit with Executive Director Randal Newton.

The Department’s investigation consisted of interviews with staff, outside sources and LPA observation.

On January 15, 2026, LPA conducted an unannounced visit to the facility to investigate the allegation that the facility was not clean. LPA interviewed staff, an outside source, and observed the condition of the facility. It was reported that the facility was renovating the second floor creating a lot of drywall dust that was not immediately cleaned. LPA interviewed Staff 2 (S2) and Staff 3 (S3), who both stated that the second floor of the facility has been undergoing renovation for over two weeks. They explained that the wallpaper throughout the halls was being removed, and the walls were sanded and painted.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20260113133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: IVY PARK AT BONITA
FACILITY NUMBER: 374604757
VISIT DATE: 01/15/2026
NARRATIVE
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S2 and S3 stated that the renovation work was done in the evenings and produced a large amount of dust, which spread over the furniture and into the entryways of resident rooms. They believed the renovation company would clean up daily, but this did not happen. According to S2 and S3, the dust covered the second-floor common area for at least two weeks, and the renovation company only began cleaning on the day of LPA’s visit. LPA observed remnants of "dry wall" dust in the entryway of several resident's rooms as well as the corridor and furniture on the second floor of the facility.

LPA also interviewed an outside source (OS), who stated that they visit a resident daily at the facility. OS confirmed that the renovation work created a significant amount of dry wall dust, which accumulated on railings and spread into resident rooms. OS stated that while the area appeared somewhat cleaner on the day of the visit, for most of the renovation period, a large amount of dust was left throughout the second floor.

LPA interviewed Executive Director (ED) who stated that they are in the process of renovating the "upstairs" and it has been an ongoing process with the outside company to clean up after the nightly renovation. ED stated that the company was to vacuum the dust in the common areas nightly with the facility housekeeping cleaning inside the resident rooms in the morning.


Based on interviews and observations, the allegation that the facility was not clean is substantiated. The presence of dry wall dust for an extended period created an unsanitary environment, which violates Title 22. These findings mean that the preponderance of the evidence standard has been met and the allegation is valid. The deficiency is cited in accordance with California Code of Regulations, Title 22, Division 6, Chapter 8 and noted on the attached LIC 9099-D.

An exit interview was conducted, a plan of correction was jointly developed, and a copy of this report and Licensee/Appeal Rights (LIC 9058) were provided to Randal Newton, Executive Director. Signature on this form confirms receipt of the documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20260113133651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: IVY PARK AT BONITA
FACILITY NUMBER: 374604757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
87303(a)
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(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
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Licensee stated that they have plan with renovation company to clean before leaving and facility will clean in the morning. Licensee will submit facility meeting notes and photos of second floor area by POC due date to LPA
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Based on interview and LPA observation the facility was not clean and sanitary at all times. 66 of 66 persons in care. which posed a potential health and personal rights risk for residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3