374604796-5-22-2025-08-AS-SJAB-DH4P63-20250528110138

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604796
Report Date: 05/22/2025
Date Signed: 05/22/2025 10:02:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250429152030

FACILITY NAME:	EL CAJON ELDER CARE		FACILITY NUMBER:	374604796
ADMINISTRATOR:	SEQUEIRA, JENIFER		FACILITY TYPE:	740
ADDRESS:	1412 GROVELAND TERRACE		TELEPHONE:	(619) 541-3179
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	6	CENSUS: 6	DATE:	05/22/2025
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Wilma Castagnola - Caregiver		TIME COMPLETED:	10:02 AM

ALLEGATION(S):

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Staff physically abused resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Caregiver Wilma Castagnola.

On April 29, 2025 the Department received this complaint which alleged staff physically abused Resident #1 (R1) [See LIC811 Confidential Name List for a description of select person identifiers used in this report] specifically that R1 was being spanked. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250429152030

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: EL CAJON ELDER CARE	FACILITY NUMBER: 374604796
	VISIT DATE: 05/22/2025

NARRATIVE

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(Continued from LIC9099)

During LPA interview with R1, R1 did not report being spanked by staff and reported feeling safe and well taken care of at the facility. Per the reporting party, R1 was unable to provide any details regarding the alleged spanking such as when it happened or who did it. Records reviewed revealed that R1 has mild cognitive impairment and may often exhibit confused and/or disoriented mental conditions. Interviews with other residents and outside sources who are familiar with the facility and frequently visit revealed there have been no witnesses to staff spanking R1. None of the interviewed residents and outside sources reported any concerns regarding how staff treat the residents.

The Department has investigated the allegation that staff physically abused resident. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Caregiver Wilma Castagnola, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

LIC9099 (FAS) - (06/04)

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