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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604796
Report Date: 09/11/2025
Date Signed: 09/11/2025 10:48:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250711104741
FACILITY NAME:EL CAJON ELDER CAREFACILITY NUMBER:
374604796
ADMINISTRATOR:SEQUEIRA, JENIFERFACILITY TYPE:
740
ADDRESS:1412 GROVELAND TERRACETELEPHONE:
(619) 541-3179
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:6CENSUS: 5DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Wilma Castagnola - CaregiverTIME COMPLETED:
10:47 AM
ALLEGATION(S):
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Staff do not provide adequate supervision resulting in resident being sexually assaulted by another resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Caregiver Wilma Castagnola.

On July 11, 2025 the Department received this complaint which alleged staff did not provide adequate supervision resulting in Resident #1 (R1) being sexually assaulted by another resident. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] The Department’s investigation included unannounced facility visits/health and safety checks, record reviews, as well as interviews with residents and staff.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250711104741
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EL CAJON ELDER CARE
FACILITY NUMBER: 374604796
VISIT DATE: 09/11/2025
NARRATIVE
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(Continued from LIC9099)

According to R1’s most recent Physician’s Report R1’s primary diagnoses include schizophrenia and paranoia with a history of delusions and mild cognitive impairment. The Physician’s Report also notes R1’s confused and disoriented mental conditions. During an interview with the Department, R1’s responses were incoherent and R1 did not report ever being harmed by a resident or anyone else at the facility. An interview with facility staff revealed the alleged resident R1 named in the allegation is not someone who has ever been a resident at the facility, nor the name of any staff or visitors. A review of Resident Roster, Staff Roster, and Visitor’s Log corroborated this information. Further, observations made by the Department during unannounced facility visits did not raise any concerns regarding lack of supervision.

The Department has investigated the allegations that staff do not provide adequate supervision resulting in resident being sexually assaulted by another resident. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Caregiver Wilma Castagnola, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
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