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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604800
Report Date: 05/13/2025
Date Signed: 05/13/2025 05:47:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250505141943
FACILITY NAME:SUNSET COAST ASSISTED LIVINGFACILITY NUMBER:
374604800
ADMINISTRATOR:NUNEZ, VANESSAFACILITY TYPE:
740
ADDRESS:1939 GRANGER AVETELEPHONE:
(619) 882-5003
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:6CENSUS: 5DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Administrator Aleena Cruz TIME COMPLETED:
05:20 PM
ALLEGATION(S):
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Unlawful Eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to initiate a complaint investigation on the above allegation. LPA identified herself and discussed the purpose of the visit with Caregiver Julie Felix. Administrators Ray Cruz, Aleena Cruz and Vanessa Nunez arrived shortly after.

On May 5, 2025, Community Care Licensing (CCL) received a complaint alleging Licensee conducted an unlawful eviction.

During investigation, LPA Strong collected pertinent resident records and conducted interviews. Based on Resident 1 (R1) Physician’s Report dated April 2, 2025, R1 is diagnosed with a Major Neurocognitive Disorder with behavior disturbances. Additionally, R1’s Preplacement Appraisal shows R1 needs assistance with all activities of daily living.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20250505141943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604800
VISIT DATE: 05/13/2025
NARRATIVE
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According to the allegation, R1 was admitted to the hospital on May 4, 2025, medically cleared to return home on May 5, 2025, but Licensee refused to allow R1 to return home. Outside source records confirmed R1 was medically cleared to return home on May 5, 2025. Interview with an outside source close to R1 revealed R1 was not issued an eviction notice at any time. Facility file reviewed did not reveal that the Licensee submitted a three day eviction request to the Department. Lastly, interview with the Licensee revealed the information was reported to the Department on May 5, 2025, and Licensee followed instructions from an outside government agency but no three day eviction request was submitted for review.

Based on interviews, and records reviewed, a preponderance of evidence exists to support the allegation. Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Administrators, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20250505141943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604800
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/27/2025
Section Cited
CCR
87468.2(a)(20)
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Additional Personal Rights of Residents in Privately Operated Facilities(20)To be protected from involuntary transfers, discharges, and evictions. A licensee shall not involuntarily transfer or evict residents for reasons other than those permitted by state law or regulations and shall comply with all eviction and relocation protections for residents. For purposes of this paragraph, "involuntary" means a transfer, discharge, or eviction that is initiated by the licensee, not by the resident.
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Adminsitrator states they will provide LPA with a written understanding of eviction procedures by POC date.
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Based on interviews and records the licensee did not protect resident from an involutary eviction in 1 of 6 residents in care which posed a potential Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3