374604805-2-15-2026-08-AS-SJAB-DRF2DH-20260218161821

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604805
Report Date: 02/11/2026
Date Signed: 02/15/2026 04:33:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2024 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20241016165140

FACILITY NAME:	COMFORT & JOY LIVING		FACILITY NUMBER:	374604805
ADMINISTRATOR:	OKORO, KINGSLEY		FACILITY TYPE:	740
ADDRESS:	5711 BOUNTY STREET		TELEPHONE:	(619) 310-5802
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92120
CAPACITY:	6	CENSUS: 5	DATE:	02/11/2026
		UNANNOUNCED	TIME BEGAN:	01:46 PM
MET WITH:	LIcensee/Administrator KIngsley Okoro		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Lack of supervision/Neglect resulting in resident injury
Staff did not provide incontinence care

INVESTIGATION FINDINGS:

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icensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to further investigate and deliver findings regarding the above complaint allegations.

The investigation included facility visits, interviews with staff, residents, outside sources, and a review of facility records.

On October 16, 2024, the Community Care Licensing Division (CCLD) received a complaint alleging a lack of supervision/Neglect resulting in resident injury, and the staff did not provide incontinence care. More specifically, the reporting party (RP) alleged R1 had a bruising on the forehead and skin irritation in the perineal area. (Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241016165140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: COMFORT & JOY LIVING	FACILITY NUMBER: 374604805
	VISIT DATE: 02/11/2026

NARRATIVE

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(Continued from LIC9099)

Resident #1 (R1) began residency at the facility on December 2, 2023, and remained at the facility until September 25, 2024. Physician’s report dated November 8th, 2023 indicates that R1 has a diagnosis of unspecified Alzheimer's Disease and is non-ambulatory. R1 required assistance with all activities of daily living, including incontinence care, repositioning, and hydration. Physician’s orders included maintaining adequate fluid intake and the use of a barrier cream due to skin sensitivity. R1 had a documented history of constipation , hemorrhoids as well as intermittent episodes of dizziness and syncope prior to admission.

The Department reviewed physician’s reports and interviewes with OS1 confirmed R1’s medical history and compliance with physician’s orders while at the facility. OS1 stated that R1 was doing well at the facility and that staff followed care instructions, including the use of barrier cream. Progress notes from a Home Health Care agency dated September 27, 2024, confirmed that R1 had no inflamed hemorrhoids, no stage 1–4 pressure injuries, and no documentation of a bruise on the forehead. Department Interview with Staff #1(S1) revealed they witnessed R1 leaning on bed rail and causing redness however, no major bruising was witnessed.

Based on interviews with outside sources and staff and and Records review a preponderance of evidence did not exist to prove that the alleged violations occurred. Therefore, the allegations were UNSUBSTANTIATED.

An exit interview was conducted with LIcensee/Administrator KIngsley Okoro, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

LIC9099 (FAS) - (06/04)

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