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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604806
Report Date: 06/10/2025
Date Signed: 06/10/2025 03:25:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Rebecca A Borunda
COMPLAINT CONTROL NUMBER: 08-AS-20250604090126
FACILITY NAME:EVEREST AT OCEANSIDEFACILITY NUMBER:
374604806
ADMINISTRATOR:MCBRIDE, FERLINAFACILITY TYPE:
740
ADDRESS:3500 LAKE BLVD.TELEPHONE:
(760) 414-9411
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:175CENSUS: 113DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Executive Director Jill McDonaldTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not mitigate the rodent infestation at the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Executive Director Jill McDonald.

During today’s visit, LPA toured the inside and outside of the facility, including the kitchen, laundry, and
boiler rooms, interviewed staff, and reviewed facility records.

The Department’s investigation consisted of interviews with staff and outside sources, review of facility records, and a tour of the facility. It was alleged that the facility did not mitigate the rodent infestation at the facility. Interviews with staff revealed that rodents and rodent droppings were first observed in the facility kitchen approximately one to two months ago. Interviews with staff and outside sources revealed that the facility had a contracted pest control company that provided pest control services twice a month.
Continued on LIC9099-C page...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20250604090126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EVEREST AT OCEANSIDE
FACILITY NUMBER: 374604806
VISIT DATE: 06/10/2025
NARRATIVE
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Staff stated that the pest control company would check and replace traps during the visit and interviews did not reveal concerns with the quality of work done by the pest control company. Review of pest control service reports from April to June 2025 revealed evidence of rodent activity in the facility kitchen which was first observed by the pest control company on 4/21/2025. During the pest control service on 4/21/2025, multiple dead rodents were found in rodent traps located within the kitchen ceiling and the pest control technician recommended duct inspection and the closure of any holes located in the kitchen ceiling to prevent future rodent activity. The facility was reinspected by the pest control company on 5/2/2025 with no evidence of rodent activity. On 5/19/2025, one dead rodent was observed in a trap located in the kitchen ceiling and the pest control technician stated that the rodent might have entered the building prior to sealing the exterior holes. On 5/27/2025, staff complained to the pest control technician that there was a foul smell in the kitchen and observed multiple dead rodents in a trap placed in the kitchen ceiling. The technician located additional openings in the adjacent laundry and maintenance room that could allow rodent access to the kitchen and recommended sealing those holes as well. The technician also recommended increasing the pest control service to once a week to deal with the rodent activity. On 6/2/2025, the technician observed one dead rodent in a kitchen ceiling trap.

Interviews with an outside source did not reveal any concerns with the facility’s response to the discovery of rodents in the facility. The outside source also stated that the facility was following through with the pest control company’s recommendations to mitigate and preventing future rodent activity. LPA toured the laundry room, boiler room, and the facility kitchen during today’s visit and did not observe any evidence of rodent activity or droppings on the floor or in food storage areas. Dry food items were stored within plastic bins and elevated off the floor. LPA also toured the outside of the building and observed multiple areas including outside of the kitchen, laundry, and boiler rooms that had foam insulation sprayed into pipe fittings, duct work, and other openings to prevent rodent entry. Staff stated that new food containers were purchased to protect food supplies, and dry food items were stored in hard plastic bins to prevent rodent access.

Continued on LIC9099-C page...
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20250604090126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EVEREST AT OCEANSIDE
FACILITY NUMBER: 374604806
VISIT DATE: 06/10/2025
NARRATIVE
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Staff admitted that the rodent activity took time to be properly discovered due to the rodents primarily being in the ceiling, but staff did not reveal concerns with the facility’s response to the rodent activity. Interviews revealed that the rodent activity had decreased in the last month and rodents were only being found in traps in the kitchen ceiling.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Executive Director Jill McDonald, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
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