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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604806
Report Date: 03/24/2026
Date Signed: 03/24/2026 11:25:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2026 and conducted by Evaluator Rebecca A Borunda
COMPLAINT CONTROL NUMBER: 08-AS-20260213101823
FACILITY NAME:EVEREST AT OCEANSIDEFACILITY NUMBER:
374604806
ADMINISTRATOR:MCBRIDE, FERLINAFACILITY TYPE:
740
ADDRESS:3500 LAKE BLVD.TELEPHONE:
(760) 414-9411
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:175CENSUS: 118DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Community Relations Director Yadi MorenoTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee did not ensure resident records were kept in secure storage
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow-up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Community Relations Director (CDR) Yadi Moreno.

During today’s visit, LPA observed residents in care and briefly toured the facility.

The Department’s investigation consisted of interviews with staff, records review, and a tour of the facility. It was alleged that the Licensee did not ensure resident records were kept in secure storage. Interviews with outside sources alleged that resident records were left unattended in an area of the facility. Interviews with staff revealed that resident administrative records were stored in locked cabinets kept in the Business Office Manager’s (BOM’s) office and resident care records were kept in the locked medication room.

Continued on LIC9099-C page...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260213101823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EVEREST AT OCEANSIDE
FACILITY NUMBER: 374604806
VISIT DATE: 03/24/2026
NARRATIVE
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Generally, resident records were only removed for Department review, to make copies of documents for reporting purposes, or to update resident care charting. Staff stated that when resident records needed to be copied, they would be taken to the facility’s copy room. Staff denied any knowledge that resident records were ever left unattended in the facility’s copy room, however evidence collected during the investigation contradicted these claims. Interviews stated that the copy room is only accessible to facility staff, and LPA observations during on-site visits on 2/20/2026 and 3/24/2026 determined that the copy room could only be accessed through the CDR's office located behind the receptionist desk or via a locked door in a common hallway. Interviews with staff confirmed that the hallway door was locked and only accessible via a key and that all staff had a key to the copy room. The Department’s investigation did not reveal any evidence that resident records were left in areas commonly or easily accessible to residents, visitors, or any other individuals without the presence of facility staff.

The Department has investigated the above-mentioned allegation and based on interviews and observation, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with CDR Yadi Moreno, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2