374604806-3-24-2026-08-AS-SMAZ-DSQUSF-20260401155016

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604806
Report Date: 03/24/2026
Date Signed: 03/24/2026 11:25:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Rebecca A Borunda

COMPLAINT CONTROL NUMBER: 08-AS-20260211083346

FACILITY NAME:	EVEREST AT OCEANSIDE		FACILITY NUMBER:	374604806
ADMINISTRATOR:	MCBRIDE, FERLINA		FACILITY TYPE:	740
ADDRESS:	3500 LAKE BLVD.		TELEPHONE:	(760) 414-9411
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	175	CENSUS: 118	DATE:	03/24/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Community Relations Director Yadi Moreno		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Facility was not kept in good repair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow-up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Community Relations Director (CDR) Yadi Moreno.

During today’s visit, LPA observed residents in care and interviewed staff.

The Department’s investigation consisted of interviews with staff, records review, and a tour of the facility. It was alleged that the facility was not kept in good repair, specific to a water leak in the facility’s memory care building. Interviews and records review revealed that on 2/7/2026, a pipe burst in one of the facility’s memory care buildings at approximately 3:00am during the night shift. Interviews revealed that the water from the burst pipe leaked into the hallway of the memory care and into several resident rooms.

Continued on LIC9099-C page...

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260211083346

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: EVEREST AT OCEANSIDE	FACILITY NUMBER: 374604806
	VISIT DATE: 03/24/2026

NARRATIVE

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Evidence collected during interviews with facility management revealed that the Maintenance Director and Executive Director responded to the incident and were present at the facility within one hour of the plumbing leak occurring. Staff turned off the water and used water extractors, vacuums designed to handle water, and industrial fans to remove the water from the carpet and flooring. Additionally, interviews confirmed that a majority of the water had been removed from the memory care within a few hours of the leak and fans were used to continue the drying process for the carpet. Interviews with maintenance staff revealed that the water was turned back on for the memory care building within a few hours and industrial strength equipment was brought to the facility within a few days to dry to the carpet and remove any smells caused by the water leak. Interviews with memory care staff revealed that a couple of resident rooms were affected by the water leak, which resulted in residents being relocated to the common areas of the memory care while staff addressed the water leak. Staff stated that residents were encouraged to stay in common areas during the day to encourage socialization and participate in activities, which was supported by LPA observations during an on-site visit on 2/13/2026, and residents were able to return to normal use of their rooms by the end of the day on 2/7/2026. During an on-site visit on 2/13/2026, LPA Borunda conducted a tour of the memory care and did not detect any mild or strong odors of wet carpet, mildew, or any other offensive smells in the common areas, hallways, or the majority of resident rooms. One resident room did have a mild odor of wet carpet, however, interviews with the Executive Director during the tour revealed that the resident did not wish to keep their window or door open to allow for proper air flow or the use of fans, which was supported by observation. The carpet in the hallway, directly outside of where the water leak occurred, felt dry to the touch with no noticeable dampness. A couple of resident rooms had plank flooring which was slightly tacky when stepped on but was not determined to be a hazard.

The Department has investigated the above-mentioned allegation and based on interviews and observation, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with CDR Yadi Moreno, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

LIC9099 (FAS) - (06/04)

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