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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604860
Report Date: 08/28/2025
Date Signed: 08/28/2025 10:34:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20250821152355
FACILITY NAME:DEL CERRO ELDER CAREFACILITY NUMBER:
374604860
ADMINISTRATOR:RATHI, GAURAVFACILITY TYPE:
740
ADDRESS:6288 WENRICH DRTELEPHONE:
(619) 791-5495
CITY:SAN DIEGOSTATE: CAZIP CODE:
92120
CAPACITY:6CENSUS: 6DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Co-Administrator Abhinav SinghTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff physically abused clients
Staff unable to communicate with clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Rodgers, conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. The LPA was greeted by Co-Administrator, Abhinav Singh, who identified herself and disclosed the purpose of the visit.

On August 21, 2025, Community Care Licensing (CCL) received a complaint alleging the above- mentioned allegations. Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of a records review, interviews with facility staff, residents, outside sources.

(continued on LIC9099)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250821152355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: DEL CERRO ELDER CARE
FACILITY NUMBER: 374604860
VISIT DATE: 08/28/2025
NARRATIVE
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(continued from LIC9099)


The resident involved in the allegation has a documented history of making statements that have been determined to be exaggerated or unsubstantiated. Interviews conducted with facility staff, outside sources, and family members, along with a review of facility records, indicate a pattern of the resident making claims of verbal, physical, or personal rights violations, often during times of redirection, denial of preferred items, or emotional distress. While each allegation is taken seriously and investigated thoroughly, this behavioral history and corroborating information are considered as part of the overall assessment. The facility continues to monitor the resident and provide appropriate support to ensure their safety and well-being.

The Department has investigated the above-mentioned allegations and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegations are deemed UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Co-Administrator Abhinav Singh whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2