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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604923
Report Date: 03/19/2026
Date Signed: 03/19/2026 05:54:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20260310130918
FACILITY NAME:OHANA CARE HOME IIFACILITY NUMBER:
374604923
ADMINISTRATOR:ISO, SEIKOFACILITY TYPE:
740
ADDRESS:16031 POMERADO ROADTELEPHONE:
(619) 788-6505
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:15CENSUS: 8DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
02:29 PM
MET WITH:House Manager Etsuko GreeneTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee did not maintain control of the facility property
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Correia conducted an unannounced visit to conclude a complaint investigation received by the Department on March 10, 2026, alleging that the licensee had lost control of the property due to failure to pay rent. LPA was granted entry by staff and met with House Manager (HM) Etsuko Greene, to whom the purpose of the visit was explained.

This complaint is subsequent to a previous complaint received on January 14, 2026, which alleged nonpayment of rent by the licensee. The Department’s previous investigation included interviews with the Licensee and Outside Sources, as well as a review of facility records and external documentation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260310130918
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: OHANA CARE HOME II
FACILITY NUMBER: 374604923
VISIT DATE: 03/19/2026
NARRATIVE
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That previous investigation established that an ongoing legal dispute existed between the licensee and the property owner, including mediation efforts and a dismissed eviction. Based on the available evidence at that time, the January allegation was determined to be unsubstantiated.

For the current complaint, the Department reviewed the prior investigative findings, conducted additional interviews with staff and verified the facility’s current operating status. The Department also reassessed documentation previously provided by the licensee and their legal counsel, which outlined that the licensee had purchased the business operation in June 2025 and maintained a valid lease agreement with the property owner; that an eviction notice issued by the landlord had been dismissed; that both parties had been and continued to be engaged in legal mediation; that a legal dispute remained pending regarding contractual responsibilities, city code issues, and lease terms; and that the licensee continued to operate the facility while simultaneously pursuing relocation, an application for which remained on file with the Department.

The Department did not obtain any new information indicating that the licensee had lost legal authority to occupy or operate the facility. No new court actions, enforcement orders, or legal determinations were identified that would change the Department’s previous conclusion. Although rent related disputes between the licensee and property owner persisted, these matters remained civil issues outside the Department’s jurisdiction and did not demonstrate that the licensee lacked control of the property during the review period. Based on a review of the January evidence and the March investigative follow up, the Department finds there remains insufficient evidence to support the allegation that the licensee lost control of the property.

An unsubstantiated finding means although violation may have occurred, there is not a preponderance of evidence to prove that the licensee lost control of property. Therefore, the complaint finding remains unsubstantiated, and no deficiencies are cited. An exit interview was conducted with HM Greene, and a copy of this report and Licensee Rights (LIC 9058) were provided
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2