374845108-4-30-2025-10-CC-CMAZ-DHKVVS-20250612164648

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374845108
Report Date: 04/30/2025
Date Signed: 04/30/2025 01:24:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Kelli Waters

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250318104711

FACILITY NAME:	LEARNING JUNGLE VALLEY CENTER		FACILITY NUMBER:	374845108
ADMINISTRATOR:	NIALEA ORTEGA-GUACHENA		FACILITY TYPE:	850
ADDRESS:	29235 VALLEY CENTER RD		TELEPHONE:	(760) 749-4107
CITY:	VALLEY CENTER	STATE: CA	ZIP CODE:	92082
CAPACITY:	0	CENSUS: 20	DATE:	04/30/2025
		UNANNOUNCED	TIME BEGAN:	09:16 AM
MET WITH:	Jennifer Ruiz-Quintero		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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-Child sustained an unexplained injury while in care

INVESTIGATION FINDINGS:

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On 04/30/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with facility representative, Regional Operations Coordinator, Jennifer Ruiz-Quintero, who was informed of the decision rendered.

On 03/18/25, Community Care Licensing (CCLD) received a complaint a child (C1) sustained an unexplained injury while in care.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250318104711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE VALLEY CENTER	FACILITY NUMBER: 374845108
	VISIT DATE: 04/30/2025

NARRATIVE

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Regarding the allegation that C1 sustained an injury while in care, specifically in September of 2024. LPA Waters conducted interviews, Learning Jungle (CCC) record review, facility inspection, and reviewed C1’s medical records. CCC record review and interviews revealed that only 2 staff are still currently employed at the facility that were present in September 2024 and neither staff member worked directly in C1’s classroom and could not recall any injuries involving C1. No incident reports were located regarding C1 during the two weeks they attended. Based on record review and interviews, LPA Waters could not confirm the allegation of an unexplained injury occurring at CCC. In addition, upon review of C1’s medical documentation, provided by the parent, LPA Waters could not confirm that a physical injury was the cause of C1’s medical diagnosis.

The agency has investigated the above allegations and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025

LIC9099 (FAS) - (06/04)

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