374845522-9-4-2024-10-CC-CMAZ-D9HUA2-20240927152400

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374845522
Report Date: 09/04/2024
Date Signed: 09/04/2024 02:41:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2024 and conducted by Evaluator Kelli Waters

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240720221902

FACILITY NAME:	EMMANUEL FAITH PRESCHOOL		FACILITY NUMBER:	374845522
ADMINISTRATOR:	FELICIANO, JESSICA		FACILITY TYPE:	850
ADDRESS:	639 E. 17TH AVENUE		TELEPHONE:	(760) 745-2541
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	120	CENSUS: 48	DATE:	09/04/2024
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Jessica Feliciano		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Staff handled day care child in a rough manner.
-Facility has incomplete files.
-Facility allowed unqualified staff to provide care and supervision to day care children.
-Facility allowed uncleared adults to provide care and supervision to day care children.
-Facility did not report an incident.
-Staff yells at day care children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census and met with Jessica Feliciano, Director who was informed of the decision rendered.

It was alleged that staff handled day care child in a rough manner and yelled at children in care. It was also alleged that the facility has incomplete files, allowed uncleared and unqualified staff to provide care and supervision to day care children, and that the facility did not report an incident. During the investigation, LPA Waters conducted a record review of both staff and student files, a Guardian clearance employee review, facility inspection and interviewed staff.

Regarding staff handling a child in a rough manner and yelling at children in care, LPA Waters conducted confidential interviews. During interviews, LPA was unable to corroborate allegations that staff handled children roughly or yelled at children in care. Therefore, based on investigation findings, LPA Waters could not confirm the allegation of any adult yelling at children while in care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20240720221902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: EMMANUEL FAITH PRESCHOOL	FACILITY NUMBER: 374845522
	VISIT DATE: 09/04/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegations of the facility having incomplete files and having unqualified and uncleared staff providing care and supervision to day care children, LPA completed a comprehensive file review of the facility, both for staff and children on 07/30/24. During review, LPA Waters found all children’s records to be complete and all staff qualified for their respective positions. LPA Waters also verified that all adults listed as employees of the facility had a cleared background with Guardian as of the date of record review.

Regarding staff not reporting an incident, interviews revealed that staff provide parents with an ouch report which is reviewed by administration and signed by a parent and kept in the child’s file. The facility also uses a third-party communication application, “Brightwheel”, to send pictures and communicate injuries with parents, if necessary. LPA conducted a review of the app and its messages between staff and parents and did not observe any reports indicating any incident or injuries that were not documented on the facilities written “ouch” reports kept in their files. Interviews and record review confirmed that the facility is following policies found in the facility’s staff and parent handbooks.

Although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted.

A Notice of Site visit and a copy of this report was provided to the facility.

This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2