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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376100788
Report Date: 03/14/2023
Date Signed: 03/14/2023 12:08:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20230123113955
FACILITY NAME:MARTIN, ISABEL FAMILY CHILD CAREFACILITY NUMBER:
376100788
ADMINISTRATOR:ISABEL MARTINFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 975-3581
CITY:SAN MARCOSSTATE: CAZIP CODE:
92069
CAPACITY:14CENSUS: 3DATE:
03/14/2023
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Isabel MartinTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Personal Rights: Staff used highchair as a restraint device for day care child.
Personal Rights: Staff pulled day care child’s ear.
Personal Rights: Staff spoke inappropriately to day care child.
INVESTIGATION FINDINGS:
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On 3/14/23 at 11:20 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegations referenced above. Upon arrival LPA met with Licensee Isabel Martin and proceeded to tour the facility. Also present was the licensee’s helper Norma Soberanes. There were 3 children present, none of whom were under 24 months. Appropriate ratio/capacity was observed. All adults have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 1/26/23. Throughout the course of investigation, interviews were conducted with the complainant, licensee, helper, several parents and two daycare children. Facility records were obtained and reviewed. The information obtained from interviews and facility records were contradictory to the allegations. Based on this information, the allegations are determined to be unsubstantiated which means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged incidents or violations occurred at the facility.

No deficiencies are cited.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20230123113955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MARTIN, ISABEL FAMILY CHILD CARE
FACILITY NUMBER: 376100788
VISIT DATE: 03/14/2023
NARRATIVE
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An exit interview was conducted with the licensee and Appeal Rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to the licensee. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the licensee post Notice of Site Visit.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2