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25 | On 2/13/24 at 10:00AM Licensing Program Manager (LPM), Renesha Askew and Licensing Program Analyst (LPA) Patrick Ma conducted an office meeting with applicant, Miski Abdi and adult daughter Siham Abdi. Daughter provided Somali translation to applicant. Applicant was able to understand and respond throughout meeting. The purpose of this meeting is to discuss Applicant’s behavior toward CCLD staff during the application process.
On 1/12/24, applicant called CCLD regarding her Change of Location/Increase Capacity application status and became very aggressive and hostile toward staff shouting that “it should not take this long”. Applicant would not listen to staff as they tried to explain the process and yelled over them. On 1/16/24, Applicant called in again and required staff to calm her down in order to explain the application review process. On 1/16/24, LPA Ma emailed applicant and explained applications can take 1-3 months to review. On 1/22/24, applicant again called the duty line upset and stated that the process is “taking too long”. On 1/26/24, applicant called again and spoke with LPM Askew at which time LPM had to again explain that the application process can take up to 90 days. LPM explained that due to limited staff there was a delay in LPA receiving application, but that the LPA was working quickly and to please allow the full 90 days for the application process to complete. Applicant stated her understanding but still sounded upset. On 2/2/24, applicant’s Change of Location/Increase Capacity inspection was conducted with one correction pending. Proof of correction was submitted 2/4/24 and reviewed by LPA on 2/7/24 upon return to office.
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