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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376102242
Report Date: 02/21/2025
Date Signed: 02/21/2025 12:08:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250220145507
FACILITY NAME:LUTFI, FROZAN FAMILY CHILD CAREFACILITY NUMBER:
376102242
ADMINISTRATOR:FROZAN LUTFIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 357-2614
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:14CENSUS: 4DATE:
02/21/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Frozan Lutfi TIME COMPLETED:
10:34 AM
ALLEGATION(S):
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Licensee is not present in home 80% of operation per day.
INVESTIGATION FINDINGS:
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On 2/21/25, at 8:30am Licensing Program Analyst's (LPAs) , Annette Sutherland & JC Valdez, made an unannounced visit to investigate a complaint.. Present was licensee's own minor child and 3 day care children arrived shortley after. During todays investigation, the licensee Frozan Lutfi confimed that she traveled out of the country end of May 29, 2024 - August 15, 2024. LIcensee's husband helper Aminullah Lutfi was running the day care during that time frame. Based on reponses from Licesneee, there is a preponderance of evidence to indicate that the licensee is not present at the facility at leat 80% of the time. The alelgation is substantiated.

See LIC 809D for deficiency cited.

The licensee was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. LPA provided Notice of Site Visit and observed it being posted.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250220145507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LUTFI, FROZAN FAMILY CHILD CARE
FACILITY NUMBER: 376102242
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/28/2025
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home (a) When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for the children during their absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
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Licensee will provide written statement indicating how she will ensure that she is present at the facility and actively caring for the children at least 80% of the time.
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Based on interview with licensee, she was out of the country for an extended period of time last year and was not present 80% of the time the facility was operating. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2