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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105074
Report Date: 12/11/2025
Date Signed: 12/11/2025 12:46:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20251114104209
FACILITY NAME:EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMYFACILITY NUMBER:
376105074
ADMINISTRATOR:JENNIFER BROWNFACILITY TYPE:
850
ADDRESS:7150 RANCHO SANTA FE ROADTELEPHONE:
(760) 891-0902
CITY:CARLSBADSTATE: CAZIP CODE:
92009
CAPACITY:146CENSUS: 60DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sherri BrownTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff's actions violated the personal rights of a day care child.
INVESTIGATION FINDINGS:
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On 12/11/2025, at 11:30PM, Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegation. LPA conducted the initial complaint inspection on 11/17/2025. There were 60 children and 11 staff members at the facility today. Facility is within ratio and capacity.

During the investigation, LPA reviewed pertinent documentation, which included a statement from the Administration as to what was observed on video. Additionally, LPA conducted interviews with staff and parents. Evidence obtained shows a staff member(S1) using their foot to move a cot that a child(C1) was lying on, and grabbing (C1)’s wrist to move. LPA confirmed with (S1) that this action was done in frustration because (C1) was not listening to instruction. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. A Type B deficiency is cited on the attached LIC 9099-D. An exit interview was conducted with the Assistant Director, Sherri Brown. LPA provided and discussed the appeal rights, as well as a copy of this report. A Notice of Site was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20251114104209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105074
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/11/2025
Section Cited
CCR
101223(a)
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101223 Personal Rights

(a) The licensee shall ensure that each child is accorded the following personal rights...This requirement was not met as evidenced by:
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Assistant Director, Sherri Brown, stated that the facility will provide a training with the staff members, that specifies Title 22 regulations, and will provide the Department a copy of the training agenda, as well as teacher's signatures confirming their attendance by 01/11/2026.
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Based on interviews, and record review, the facility did not comply with the section cited above in that, evidence obtained shows (S1) moving (C1)’s cot, while (C1) was still on it, and grabbing (C1)’s wrist to move. This poses/posed a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
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