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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105109
Report Date: 02/20/2024
Date Signed: 02/20/2024 10:38:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2023 and conducted by Evaluator Adrian L Mangina
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20231212115310
FACILITY NAME:SOLID START ACADEMYFACILITY NUMBER:
376105109
ADMINISTRATOR:ALEXANDRA ELLAMFACILITY TYPE:
850
ADDRESS:8964 NORTH MAGNOLIA AVENUETELEPHONE:
(619) 850-1568
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:37CENSUS: 27DATE:
02/20/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Alexandra EllamTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Staff are operating over ratio
INVESTIGATION FINDINGS:
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On 2/20/24 at 10:30 AM Licensing Program Analyst (LPA) Adrian Mangina conducted an unannounced visit fror the purpose of delivering findings for the complaint received on 12/12/23 regarding the above allegation. During the visit LPA briefly toured the facility and discussed the need for Director to be onsite during business hours. There were 27 children supervised by 3 teachers and 1 aide in 3 classrooms. Proper ratios and supervision were observed.

It was alleged that Staff are operating over ratio. LPA visited the facility on three occasions:12/18/23, 1/3/24, and 1/30/24 and found the facility operating within ratio. LPA reviewed enrollment records, staff, and child records for December 2023 and January 2024 and could not find an instance where any classroom was out of ratio. LPA interviewed witnesses associated to the facility and all claimed that the facility was operating within required ratios.

continued on LIC9099 page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20231212115310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SOLID START ACADEMY
FACILITY NUMBER: 376105109
VISIT DATE: 02/20/2024
NARRATIVE
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LIC9099 page 2

LPA was unable to find corroborating evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated.

Exit interview conducted and report was reviewed with the licensee, Alexandra Elam. A notice of site visit was given and must remain posted for 30 days
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2