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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105142
Report Date: 08/28/2024
Date Signed: 08/28/2024 11:52:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240606152615
FACILITY NAME:CHILDREN'S PARADISE INC. - POWAYFACILITY NUMBER:
376105142
ADMINISTRATOR:PEDRO ONTIVEROSFACILITY TYPE:
850
ADDRESS:13242 POMERADO ROADTELEPHONE:
(760) 407-8500
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:139CENSUS: 38DATE:
08/28/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Pedro OntiverosTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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2
3
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5
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8
9
Facility comingles daycare children.
INVESTIGATION FINDINGS:
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5
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10
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13
On 8/28/24 at 9:15AM LPAs LPA Patrick Ma and Renita Rodriguez made an unannounced complaint visit for the complaint received on 6/6/24 for the purpose of delivering findings on the above reference allegation. There were 38 children present with 10 teachers in 4 rooms. Facility is within ratio and capacity. Director stated they reopened Toddler component Room 1 on 8/19/24 and look to reopen room 2 soon.

Based on investigation interviews with parents and staff, the center commingled infant children with preschool children on a minimum of 2 occasions and a school ager with preschool children on one occasion. Time of commingling is not clear but infant incidents occurred at the end of the day and the school ager incident in the morning prior to the school age teacher's arrival.

Director stated due to confusion between Title 5 and 22 regulations the Director believe he was allowed to commingle first and last hour of operations since Title 5 allows it, however, facility is not licensed as a fully Title 5 facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 51-CC-20240606152615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S PARADISE INC. - POWAY
FACILITY NUMBER: 376105142
VISIT DATE: 08/28/2024
NARRATIVE
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The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. The deficiency is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director Pedro Ontiveros. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 51-CC-20240606152615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S PARADISE INC. - POWAY
FACILITY NUMBER: 376105142
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
08/28/2024
Section Cited
CCR
101161(a):
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101161(a): A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement was not met as evidenced by:
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7
Director stated due to confusion between Title 5 and 22 regulations the Director believed he was allowed to commingle first and last hour of operations since Title 5 allows it. Since understanding the difference, Director stated until they are fully licensed as a Title 5 facility, they will operate under Title 22 regulations. Deficiency cleared during visit.
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Based on investigation interviews with parents and staff, the center commingled infant children with preschool children on a minimum of 2 occasions and a school ager with preschool child on one occasion.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240606152615

FACILITY NAME:CHILDREN'S PARADISE INC. - POWAYFACILITY NUMBER:
376105142
ADMINISTRATOR:PEDRO ONTIVEROSFACILITY TYPE:
850
ADDRESS:13242 POMERADO ROADTELEPHONE:
(760) 407-8500
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:139CENSUS: 38DATE:
08/28/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Pedros OntiverosTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Classroom operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/28/24 at 9:15AM LPAs LPA Patrick Ma and Renita Rodriguez made an unannounced complaint visit for the complaint received on 6/6/24 for the purpose of delivering findings on the above reference allegation. There were 38 children present with 10 teachers in 4 rooms. Facility is within ratio and capacity. Director stated they reopened Toddler component Room 1 on 8/19/24 and look to reopen room 2 soon.

Based on investigation interviews with parents and staff and classroom observations, there were conflicting reports facility operated out of ratio. During facility tour on 6/13/24 and 8/28/24, all classrooms were staffed with at least one fully qualified teacher and operating within ratio capacity. Interviews conducted provided insufficient evidence classrooms were operating out of ratio.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 51-CC-20240606152615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S PARADISE INC. - POWAY
FACILITY NUMBER: 376105142
VISIT DATE: 08/28/2024
NARRATIVE
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2
3
4
5
6
7
8
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10
11
12
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation Classroom operating out of ratio occurred, therefore the allegation is found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the Director Pedro Ontiveros. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 7