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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105179
Report Date: 10/20/2025
Date Signed: 10/20/2025 10:49:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250926161509
FACILITY NAME:BAMBINI MONTESSORI SPANISH ACADEMYFACILITY NUMBER:
376105179
ADMINISTRATOR:CINDY QUINTANA ROOFACILITY TYPE:
860
ADDRESS:616 NORTH COAST HIGHWAY 101TELEPHONE:
(760) 419-0003
CITY:ENCINITASSTATE: CAZIP CODE:
92024
CAPACITY:62CENSUS: 57DATE:
10/20/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Cindy Quintana Roo TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility environment is unsafe for children in care.
INVESTIGATION FINDINGS:
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On 10/20/2025 Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegation. LPA met the Director/Licensee, Cindy Quintana Roo, and inspected the facility. During the inspection there were 57 children, with 11 staff members, present at the facility.

Throughout the investigation, LPA observed facility operation, reviewed pertinent documentation and conducted interviews with staff and parents. LPA observed a repair in the wall located upstairs, near the women’s restroom, inaccessible to children, that the Director/Licensee stated was caused by a water leak found last month, September 2025, taking several days to repair. Parent interviews concluded the same. However, in both parent and staff interviews there was conflicting information whether Classroom 2 was also affected by the leak. Classroom 2 is occupied by children. Director/Licensee declined providing documentation verifying where and what was repaired. Based on the information obtained, it cannot be conclusively proven or disproved that the facility environment is unsafe for children in care. Therefore, the allegations are UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250926161509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: BAMBINI MONTESSORI SPANISH ACADEMY
FACILITY NUMBER: 376105179
VISIT DATE: 10/20/2025
NARRATIVE
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Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or disprove that the alleged violation occurred.

An exit interview was conducted with the Director/Licensee, Cindy Quintana Roo. LPA provided the Director/Licensee, a copy of the appeal rights and a copy of this report. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3