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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300304
Report Date: 05/12/2025
Date Signed: 05/12/2025 02:47:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250428091950
FACILITY NAME:FRIENDLY CHILDREN'S GARDEN #2FACILITY NUMBER:
376300304
ADMINISTRATOR:CASTANEDA, JENNIFERFACILITY TYPE:
850
ADDRESS:2960 OCEANSIDE BLVDTELEPHONE:
(760) 458-1510
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:46CENSUS: 27DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Laura MartinezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not ensure adequate care and supervision was provided resulting in child sustaining an unexplained injury
Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Licensee Laura Martinez. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA interviewed 1 staff member.

On April 28th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not ensure adequate care and supervision was provided resulting in child sustaining an unexplained injury and
staff did not ensure reporting requirements were followed.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250428091950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
VISIT DATE: 05/12/2025
NARRATIVE
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Pertaining to the allegation that staff did not ensure adequate care and supervision was provided resulting in child sustaining an unexplained injury, based on interviews conducted 2 of 2 staff members confirmed that cots were propped up against the wall and fell over on top of Child #1 (C1) causing C1 to cry. It was disclosed that C1 was looked over in the classroom by Staff #1 (S1), however, due to lighting the head injury caused by the cots was not visible and no aide was given. LPA reviewed video footage from 4/25/25 at 12:01 pm with Director and observed cots to be propped up against the wall at the foot of C1s cot and observed 2 cots fall over onto C1. LPA also observed in the video footage S1 pick the cots up off of C1 and lean down to C1, then walk away moving cots propping them up against another wall.

Lastly, pertaining to the allegation that staff did not ensure reporting requirements were followed, based on interviews conducted 2 of 2 staff members stated the incident report was created after authorized pick up noticed head injury consisting of a cut and blood at pick up. S1 stated that authorized pick up was not notified at time of pick up that the cots had fallen on top of C1. It was also disclosed that C1 required medical attention to the cut on their head.

Based on interviews conducted and video footage the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee Laura Martinez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250428091950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/16/2025
Section Cited
CCR
101218.1(2)(b)
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Admission Procedures and Parental and Authorized Representative's Rights:(2) Conduct one or more personal interviews with the child's parent...(B)Provides the child's parent... or injured while at the child care center, and procedures for conducting inspections for illness. This requirement was not met as evidenced by,
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Licensee stated they will conduct a training with staff on informing parents of any potential injury or incidents that occurred and will document them on an accident report whether a mark is visible or not and will send proof of completion via email to LPA.
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Based on record review and interviews conducted, authorized pick up was not notified of any potential injury until after C1 was released from the facility and the authorized pick up noticed a cut and blood on C1s head. This is a potential risk to the healthand safety of children in care.
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Type B
05/16/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by,
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Licensee stated that the cots are now being stored in the hallway and will no longer be propped up against any walls.
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Based on video observation and interviews conducted, cots were propped up against the wall and fell onto C1 resulting in a head injury that required medical attention. This is a potential healthand safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
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