376300325-6-23-2022-10-CC-CMAZ-CFTVG7-20220628162504

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376300325
Report Date: 06/23/2022
Date Signed: 06/23/2022 09:11:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2022 and conducted by Evaluator Nasha King

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20220408181753

FACILITY NAME:	BUILDING KIDZ VISTA		FACILITY NUMBER:	376300325
ADMINISTRATOR:	MANDY LEE		FACILITY TYPE:	850
ADDRESS:	777 TAYLOR STREET		TELEPHONE:	(760) 945-9222
CITY:	VISTA	STATE: CA	ZIP CODE:	92084
CAPACITY:	54	CENSUS: 15	DATE:	06/23/2022
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Kirsten Jessenberger, Director		TIME COMPLETED:	09:20 AM

ALLEGATION(S):

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Child sustained an unexplained injury while in care.
Staff handled child in a rough manner.
Staff did not prevent child from being hit by another child.

INVESTIGATION FINDINGS:

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On June 23, 2022, at 8:45 a.m., Licensing Program Analyst (LPA) Nasha King, met with Building Kidz Vista Preschool (CCC) Director Kirsten Jessberger to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with three of four children and three staff.  LPA Hamilton conducted a health and safety inspection of the CCC on April 14, 2022, and no safety concerns were noted.  LPA obtained and reviewed the facility’s class rosters, Unusual Incident Reports (UIRs), and other pertinent documentation. LPA Hamilton was unable to interview the child identified as witness and/or “victim” due to the child’s parent denied LPA’s request to interview child.

On April 8, 2022, Community Care Licensing (CCL) received information stating that Child #1 (C1) sustained an unexplained injury while in care, staff handled C1 in a rough manner and staff did not prevent C1 from being hit by another child.

See LIC 9099C (pg. 2) for a continuation of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20220408181753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BUILDING KIDZ VISTA	FACILITY NUMBER: 376300325
	VISIT DATE: 06/23/2022

NARRATIVE

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Regarding the allegation that C1 sustained an unexplained injury while in care, it was alleged that parent was not provided an explanation why C1 was limping. A confidential interview disclosed that a C1’s parent contacted the CCC after picking up C1 and asked staff for explanation why C1 was limping. Confidential interviews disclosed to LPA that CCC staff could not provide the parent an explanation due to none of the staff at the CCC witnessed the C1 fall or injury self. Another confidential interview disclosed that C1 fell often at home and school and was taken to doctor for an examination. Confidential interviews also disclosed that parent revealed C1 often complained to parent of leg pain and did sometimes walk funny. CCC does have cameras but did not offer to review footage for an explanation and another confidential interview confirmed the cameras were not reviewed due to confirmation from staff that C1 had not fallen that day.

Regarding the allegation staff handled C1 day care child in a rough manner, it was alleged that a staff member (owner) tapped/hit a child on the top of child’s head. A confidential interview revealed that a staff’s name was mentioned in regard to the allegation, but interviewee did not want to confirm the information received about the allegation. Other confidential interviews disclosed to LPA that none of the CCC staff had been witnessed or accused of handling any of the children in a rough manner. LPA Hamilton was unable to obtain any information from the reporting party specific to this allegation.

Regarding the allegation that staff did not prevent C1 from being hit by another child, it was alleged that C1 was being hit and kicked by another child in care. Confidential interviews revealed that staff are aware that children were sometimes hit or pushed by other children and staff would always redirect the children and talk to them about not hurting their friends. LPA Hamilton conducted visits to the CCC on April 14, 2022, and June 2, 2022, and observed the CCC was using the appropriate child to staff ratio. Confidential interviews disclose that C1 and the other child with often played together and would have conflicts, but staff would separate them, talk to both and then the children would find their way back to playing with each other. Confidential interview also disclosed that the child that did the hitting did have some behavioral challenges but that is no longer an issue. In addition, C1’s parent has removed C1 from CCC’s program.

Based on confidential interviews, the allegations that child sustained an unexplained injury while in care, staff handled child in a rough manner and staff did not prevent child from being hit by another child, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

See LIC 9099C (pg.3) for a continuation of this report.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2022

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20220408181753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BUILDING KIDZ VISTA	FACILITY NUMBER: 376300325
	VISIT DATE: 06/23/2022

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A copy of this report, appeal rights and Notice of Site Visit were provided to Director. The Notice of Site Visit was posted by the Director prior to LPA leaving the facility and the Director was reminded this notice must be posted for 30 days.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2022

LIC9099 (FAS) - (06/04)

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