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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300325
Report Date: 05/12/2023
Date Signed: 05/12/2023 10:59:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230214121822
FACILITY NAME:BUILDING KIDZ VISTAFACILITY NUMBER:
376300325
ADMINISTRATOR:KIRSTEN JESSBERGERFACILITY TYPE:
850
ADDRESS:777 TAYLOR STREETTELEPHONE:
(760) 945-9222
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:54CENSUS: 25DATE:
05/12/2023
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:Sarah Daniel, DirectorTIME COMPLETED:
10:59 AM
ALLEGATION(S):
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Facility staff are operating out of ratio
Facility staff are not providing adequate supervision to day care children.
INVESTIGATION FINDINGS:
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On May 12, 2023, at 9:33 a.m., Licensing Program Analyst (LPA) Cindy Hamilton, met with Building Kidz Vista Preschool (CCC) Director Sarah Daniel to deliver the findings for the above stated allegations.  During the investigation, LPA Hamilton conducted interviews with eight staff.  LPA Hamilton conducted a health and safety inspection of the CCC on February 21, 2023, and March 6, 2023, and no safety concerns were noted.  LPA also obtained pertinent documentation.

On February 14, 2023, Community Care Licensing (CCL) received information stating that facility staff are operating out of ratio and facility staff are not providing adequate supervision to day care children. Regarding the allegation facility staff are operating out of ratio, it was alleged that on the morning of January 26, 2023, a staff and substitute aide, who had no units, were left alone with over 30 children in a classroom. The owner, the Director and other confidential interviews confirmed that on January 26, 2023, a staff and a substitute aide were operating over ratio due to two other staff being late and/or calling off
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20230214121822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BUILDING KIDZ VISTA
FACILITY NUMBER: 376300325
VISIT DATE: 05/12/2023
NARRATIVE
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work. Per review of attendance records, 27 preschool children arrived between the hours of 6:48 am-9:07 am with three staff (two teachers and an aide) present, and at approximately 8:08 am, one of the teachers went to the infant classroom to maintain ratio there. Once that teacher was gone, that left one teacher and one aide with 27 children until a qualified teacher arrived at 9:22 am. Confidential interviews and document review also disclosed that facility was out of ratio for approximately one hour. Records review also disclosed to LPA that the CCC does not have transcripts available for substitute aide. It was also alleged that on an unknown date that a teacher was alone with 16 children on the playground. LPA was unable to corroborate whether or not this did or did not occur.

Regarding the allegation that facility staff are not providing adequate supervision to day care children, it was alleged that on or about January 9, 2023, a child was left alone in the bathroom by an aide. Confidential interviews disclosed to LPA that the aide took a child into a restroom to change the child’s pull-up/diaper and then the aide discovered the child’s pull-ups/diapers were in the bathroom across the hall. The staff then left the child in the bathroom and went to get the pull-up/diaper from the bathroom across the hall. It was also disclosed to LPA that when the aide returned to the bathroom where child was left alone, the child had removed the pull-up/diaper, smeared feces on child’s shirt and feces was on the floor. This incident was confirmed by owner and the Director. It was also alleged that on or about January 9, 2023, a child ran out of the open door to the three-year-old’s classroom towards the front door of the facility. LPA was unable to corroborate whether this incident did or did not occur.

Based on confidential interview and records review, the preponderance of evidence has been met and the allegations that facility staff are operating out of ratio and facility staff are not providing adequate supervision to day care children are substantiated. The facility is being cited for violation of Title 22 Section 101216.3 Teacher-Child Ratio and Section 101229 Responsibility for Providing Care and Supervision which posed a potential health, safety and/or personal rights risk to children in care.

See LIC 9099-D for cited deficiencies.

An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Sarah Daniel. A notice of site visit was also provided and Director reminded the notice must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20230214121822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BUILDING KIDZ VISTA
FACILITY NUMBER: 376300325
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/12/2023
Section Cited
CCR
101216.3(b)(1)
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101216.3(b)(1) Teacher-Child Ratio
(b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d). This requirement was not met as evidenced by:

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Director will provide LPA with staffing plan to ensure ratios are covered at all times. In addition the center will provide training to all staff regarding ratio and a statement that the regulations for ratios, teacher and aide qualifications have been reviewed and are understood. Also, proof of training to LPA
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Based on confidential interviews and records review on the morning of January 26, 2023, a teacher and substitute aide provided care for 27 children which posed a potential health safety or personal rights risk to persons in care.
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on or before the POC due date to include training agenda, sign-in sheet and LIC 500 via email.
Type B
06/12/2023
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement was not met as evidenced by:

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Director will provide training on supervision referencing Title 22 section 101229 and provide training agenda, sign-in sheet and LIC 500 to LPA on or before the POC due date via email.
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Based on confidential interviews and records review on or about January 9, 2023, an aide left a child alone in bathroom and child smeared feces on self and floor which posed a potential health safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230214121822

FACILITY NAME:BUILDING KIDZ VISTAFACILITY NUMBER:
376300325
ADMINISTRATOR:KIRSTEN JESSBERGERFACILITY TYPE:
850
ADDRESS:777 TAYLOR STREETTELEPHONE:
(760) 945-9222
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:54CENSUS: 25DATE:
05/12/2023
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:Sarah Daniel DirectorTIME COMPLETED:
10:59 AM
ALLEGATION(S):
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Facility does not have running water
INVESTIGATION FINDINGS:
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On May 12, 2023, at 9:33 a.m., Licensing Program Analyst (LPA) Cindy Hamilton, met with Building Kidz Vista Preschool (CCC) Director Sarah Daniel to deliver the findings for the above stated allegation.  During the investigation, LPA Hamilton conducted interviews with eight staff.  LPA Hamilton conducted a health and safety inspection of the CCC on February 21, 2023 and March 6, 2023 and no safety concerns were noted.  LPA obtained and reviewed the facility’s class rosters, Unusual Incident Reports (UIRs), and other pertinent documentation.

On February 14, 2023, Community Care Licensing (CCL) received information stating facility does not have running water. It was alleged that the CCC did not have running water on 02/14/2023. Confidential interviews disclosed there was a pipe that burst outside the facility and the owner turned off all the water at the CCC until was able to determine how to only shut off the irrigation waterline. Confidential interviews also disclosed that parents were notified of the water issue and to pick-up their children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20230214121822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BUILDING KIDZ VISTA
FACILITY NUMBER: 376300325
VISIT DATE: 05/12/2023
NARRATIVE
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 Most of the children were gone home before the water was repaired. Confidential interviews disclosed that a plumber was called and the water was only off intermittently for a few hours. It was approximately turned off about 10:00 am and back on approximately 2:30 or 3:00 PM. Per confidential interviews, the CCC puts water jugs in the refrigerator at night for the following day, so children had water to drink during the outage. In addition, some of the children come to school with their own sippie cups filled with water. There was a brief issue with the water, but it was turned on when necessary for bathroom usage, diapering, etc. and then turned back off.

Based on confidential interviews, the allegation that the facility does not have running water, may have occurred, however are not supported or proven by evidence. Therefore, the allegation is unsubstantiated.

An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Sarah Daniel. A notice of site visit was also provided and Director reminded the notice must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5