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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300875
Report Date: 12/17/2025
Date Signed: 12/17/2025 03:17:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251216161911
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300875
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
850
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4328
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:80CENSUS: 39DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
02:36 PM
MET WITH:Coral Garcia and Rosa MendozaTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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1. Staff do not provide adequate supervision, resulting in day care children engaging in physical behavior among each other.
INVESTIGATION FINDINGS:
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On December 17 2025, at 2:36 PM, Licensing Program Analyst (LPA), William Chancellor arrived at Children’s Choice Academy- Vista (CCC) to deliver the investigative findings regarding the allegations listed above. LPA met with Director (DIR) Coral Garcia and Area Director (AD) Rosa Mendoza. On December 3, 2025, LPA made observations at the CCC, took census, conducted confidential interviews, and requested documentation relevant to the investigation.

On November 24, 2025, a complaint was received alleging that staff do not provide adequate supervision resulting in children engaging in physical behavior among each other. Two of two interviews confirmed that child 2 (C2) routinely hugged from behind and was not aware of their strength. Interviews denied that C2 engaged in intentional physical behavior against child 1 (C1) and no direct choking occurred. Staff corroborated that children would routinely be supervised, redirected and offered alternate activities to regulate emotions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251216161911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300875
VISIT DATE: 12/17/2025
NARRATIVE
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Based on conflicting statements and limited evidence, LPA was unable to substantiate the allegation that staff do not provide adequate supervision resulting in day care children engaging in physical behavior among each other. While the incident may have occurred, it is not supported by sufficient evidence. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, along with appeal rights and a Notice of Site Visit, was provided to Area Director Rosa Mendoza. The Notice of Site Visit must remain posted for 30 consecutive days in a prominent location visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2