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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300875
Report Date: 04/08/2026
Date Signed: 04/08/2026 12:48:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260316233003
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300875
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
850
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4328
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:80CENSUS: 40DATE:
04/08/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Wynesia Wortham-Perry, Assistant Director (AD).TIME COMPLETED:
12:55 PM
ALLEGATION(S):
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1. Staff allowed a daycare child to be soiled for an extended amount of time while in care.
INVESTIGATION FINDINGS:
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 On April 8, 2026, at 11:40 AM, Licensing Program Analyst (LPA) William Chancellor arrived at Children’s Choice Academy – Vista (CCC) to deliver the investigative findings regarding the allegation listed above. LPA met with Wynesia Wortham-Perry, Assistant Director (AD).

On March 18, 2026, LPA initiated the complaint investigation, conducted observations, took census, completed confidential interviews, and obtained documentation relevant to the investigation.

On March 16, 2026, the Department received a complaint alleging that staff allowed a daycare child to remain soiled for an extended period while in care. During the investigation, three out of three interviews confirmed that Child 1 (C1) had a bowel movement that soiled C1’s pants. Although C1’s diaper was changed, C1 remained in the same soiled pants until being picked up approximately six hours later.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260316233003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300875
VISIT DATE: 04/08/2026
NARRATIVE
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Record review corroborated that C1’s parent was not notified until four hours after the first episode of diarrhea and that C1 did not have extra clothing available for a change. The failure to notify the parents for 4.5 hours after the initial diarrhea episode resulted in a significant delay in providing C1 with clean clothing.

Based on interviews and record reviews, the preponderance of evidence standard has been met; therefore, the allegation is substantiated. A violation of California Code of Regulations, Title 22, Division 12, Section 101223(a)(2), Personal Rights, is cited on the attached LIC 9099D.

An exit interview was conducted with Wynesia Wortham-Perry, Assistant Director (AD). LPA provided a copy of this report, the appeal rights, and a Notice of Site Visit (NOS). The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260316233003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300875
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
101226(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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DIR will email LPA training agenda and staff sign-in, regarding child belongings being replenished weekly and staff will acknowledge plan of operation and illness policy to ensure parents are contacted are in a timely manner.
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Based on interview and record review, C1 was left in soiled clothing, for more then six hours after first episode of diarrhea. Failure to notify parent 4.5 hours after the first episode of diarrhea resulted in a significant delay of providing C1 with clean clothing. This failure to provide timely notification poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
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