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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300876
Report Date: 09/19/2024
Date Signed: 09/19/2024 03:36:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240731112421
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300876
ADMINISTRATOR:JENNI GRAWVUNDERFACILITY TYPE:
830
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4329
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:36CENSUS: 24DATE:
09/19/2024
UNANNOUNCEDTIME BEGAN:
01:46 PM
MET WITH:Shannon SpencerTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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School-Age children commingling with infants.
Facility is operating beyond the limitations listed on the license.
INVESTIGATION FINDINGS:
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On September 19, 2024, at 1:46PM, Licensing Program Analyst (LPA), William Chancellor arrived unannounced to Childrens Choice Academy: Vista (CCC) and met with Shannon Spencer, Regional Director to discuss the investigative findings of the allegations listed above. On August 6, 2024, at 11:31AM, LPA conducted a tour, took census of the CCC and gathered evidence relevant to the investigation. During the investigation, LPA made observations and conducted confidential interviews with five staff (S1-S5).
On July 31, 2024, a complaint was received alleging that School-Age children commingling with infants. Four of four interviews corroborated that the previous employee school age children were present in the CCC and were left unattended by parent with infant aged children. Three of three interviews corroborated that the school aged child in the photo belonged to a previous staff and was left unattended with daycare children present.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240731112421
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
VISIT DATE: 09/19/2024
NARRATIVE
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Additionally, it was alleged that the facility is operating beyond the limitations listed on the license. Children's Choice Academy: Vista at 739 OLIVE AVE does not have an active School- Age license at this location and therefore is automatically operating beyond the limits of the infant license. Three of three interviews confirmed that the school aged child was left unattended for more than thirty minutes on two separate occasions, interacting and holding infants and was not under the direct supervision of their parent.

Based on confidential interviews conducted during the investigation and records reviewed, the preponderance standard has been met. Therefore, the above allegations are found to be substantiated. California Code of Regulations Title 22, Section 101161(a): Limitations on Capacity and 101438.2 Outdoor Activity Space for Infants are being cited on the attached LIC 9099D. Per Health and Safety Code 1596.8595, the facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days.



An exit interview was conducted, a copy of this report, LIC 9099D & appeal rights, along with a Notice of Site Visit was handed to facility representative, Shannon Spencer. Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240731112421
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/04/2024
Section Cited
CCR
101438.2(b)
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Indoor Activity Space for Infants: (b) Indoor activity space for infants shall be physically separate from space used by children in the child care center and school-age child care center components. This requirement was not met as evidenced by:
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By COB, Director will email LPA a written declaration of regulation 101161, understanging that school-age children cannot commingle.
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Based on interviews and record review, commingling occurred when previous staff school age children were left unattended in the infant classroom and playground on two separate occasions with daycare children present.
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Type B
10/04/2024
Section Cited
CCR
101161(a)
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Limitations on Capacity:
(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. This requirement was not met as evidenced by:
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By COB, Director will email LPA a written declaration of regulation 101161, understanging that school-age children cannot be present on site unless under the supervision of their parent.
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Based on interview and record review, school age child was commingling with infant age children on July 29, 2024. CCC does not have a school-age license and school age child was left unattended by parent.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3