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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300876
Report Date: 11/13/2024
Date Signed: 11/13/2024 12:13:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241014214238
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300876
ADMINISTRATOR:JENNI GRAWVUNDERFACILITY TYPE:
830
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4329
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:36CENSUS: 13DATE:
11/13/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Rosa Mendoza, Area DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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9
1. Staff handled child in a rough manner.
2. Staff yelled at child.
3. Staff did not keep child's authorized person informed about incident's involving the child while in care.
INVESTIGATION FINDINGS:
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On November 13, 2024, at 11:10AM, Licensing Program Analyst (LPA), William Chancellor and Licensing Program Manager (LPM) Pauline Beschorner, arrived unannounced to Children’s Choice Academy- Vista (CCC) and met with Rosa Mendoza, Area Director (AD) to discuss the investigative findings regarding the allegation’s listed above. On October 17, 2024, at 8:40AM LPA made observations, took census, conducted confidential interviews with six staff (S1-S6) and requested documentation relevant to the investigation.

On October 14, 2024, a complaint was received alleging staff handled child in a rough manner and yelled at a child. Specifically, that a staff member was witnessed to grab child 1’s (C1) face and squeeze it telling the child not to bite. Three of four staff interviews could not corroborate that Staff 1 (S1) was rough with Child 1 (C1) during the biting incident, as the incident was not observed. Records revealed that an incident did occur on October 3, 3034, however no evidence supports that S1 yelled or was rough with C1. LPA observed S1 to be patient and age appropriate with the redirection strategies, all while actively engaged with the children in attendance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241014214238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
VISIT DATE: 11/13/2024
NARRATIVE
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The third allegation stated that, Staff did not keep child's authorized person informed about incident's involving the child while in care. Record review revealed that the biting incident in question, occurred on October 3, 2024, and parents were notified in a timely manner. Four of four, staff interviews corroborated that the facts of S1 being rough or yelling at C1 were not supported or proven by evidence, so this was not disclosed to the parents of C1.

Based on conflicting interviews and record review, LPA is unable to corroborate the allegation’s that staff handled child in a rough manner, staff yelled at child and staff did not keep child's authorized person informed about incident's involving the child while in care. These allegation’s may have occurred; however, it is not supported, or proven by evidence. Therefore, the above allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, and appeal rights, along with a Notice of Site Visit was provided to Rosa Mendoza, Area Director. The Notice of Site Visit must remain posted for 30 consecutive days in a prominent place, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2