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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300876
Report Date: 12/20/2024
Date Signed: 12/20/2024 03:14:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241018092403
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300876
ADMINISTRATOR:JENNI GRAWVUNDERFACILITY TYPE:
830
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4329
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:36CENSUS: 21DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Erica Webb, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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1. Staff does not ensure children are provided with adequate supervision resulting in child sustaining injuries while in care.
INVESTIGATION FINDINGS:
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On December 20, 2024, at 2:15PM, Licensing Program Analyst (LPA), William Chancellor arrived unannounced to Children’s Choice Academy- Vista (CCC) and met with Director (DIR) Erica Webb. The purpose of the visit was to discuss the investigative findings regarding the allegation listed above. On October 24, 2024, at 12:30PM, LPA made observations at the CCC, took census, conducted confidential interviews with four staff (S1-S4) and requested documentation relevant to the investigation.

On October 18, 2024, a complaint was received alleging staff do not ensure children are provided with adequate supervision resulting in child sustaining injuries while in care. Specifically, that staff were neglectful in supervising an infant aged child because Child 1 (C1) went face first down a slide, resulting in a face injury. Three of three staff interviews, corroborated that (C1), as well as other infant aged children, were sent down face first on the playground slide with staff actively engaged and participating in sending children down one by one. Records revealed that on October 14, 2024, the date of the incident, C1 injuries were a result of going down the slide face first. However, on three of three visits where LPA made observations of the playground, staff were not observed to allow children to go face first down the playground slide and staff were actively engaged and supervising children who were on the playground.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241018092403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
VISIT DATE: 12/20/2024
NARRATIVE
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Based on conflicting statements, LPA is unable to corroborate the allegation that a child sustained an injury while in care due to a lack of supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, a copy of this report, along with appeal rights, and a Notice of Site Visit was provided to Director, Erica Webb. The Notice of Site Visit must remain posted for 30 consecutive days in a prominent place, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2