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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300876
Report Date: 12/17/2025
Date Signed: 12/17/2025 03:15:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251123192459
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300876
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
830
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4328
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:36CENSUS: 17DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
02:51 PM
MET WITH:Rosa Mendoza and Coral GarciaTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1. Staff does not provide adequate supervision resulting in day care children sustaining injuries.
INVESTIGATION FINDINGS:
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On December 17, 2025, at 2:51 PM, Licensing Program Analyst (LPA), William Chancellor arrived at Children’s Choice Academy- Vista (CCC) to deliver the investigative findings regarding the allegations listed above. LPA met with Director (DIR) Coral Garcia and Area Director Rosa Mendoza. On December 3, 2025, LPA made observations at the CCC, took census, conducted confidential interviews, and requested documentation relevant to the investigation.

On November 24, 2025, a complaint was received alleging that staff do not provide adequate supervision resulting in day care children sustaining injuries. Two of two interviews corroborated that child 1 (C1) obtained injuries due to losing their balance and bumping their face. Record review confirmed that staff to child ratios were maintained during each isolated incident. Details pertaining to incidents are routinely documented in ouch reports and communicated to parents over the phone or at pick-up by staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 10-CC-20251123192459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
VISIT DATE: 12/17/2025
NARRATIVE
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Based on conflicting statements and limited evidence, LPA was unable to substantiate the allegation that staff do not provide adequate supervision resulting in day care children sustaining injuries. While the incident may have occurred, it is not supported by sufficient evidence. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, along with appeal rights and a Notice of Site Visit, was provided to Area Director Rosa Mendoza. The Notice of Site Visit must remain posted for 30 consecutive days in a prominent location visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251123192459

FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300876
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
830
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4328
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:36CENSUS: 17DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
02:51 PM
MET WITH:Rosa Mendoza and Coral GarciaTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1. Staff are not following reporting requirements.
INVESTIGATION FINDINGS:
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 On December 17, 2025, at 2:51 PM, Licensing Program Analyst (LPA), William Chancellor arrived at Children’s Choice Academy- Vista (CCC) to deliver the investigative findings regarding the allegations listed above. LPA met with Director (DIR) Coral Garcia and Area Director Rosa Mendoza. On December 3, 2025, LPA made observations at the CCC, took census, conducted confidential interviews, and requested documentation relevant to the investigation.

On November 24, 2025, a complaint was received alleging that staff are not following reporting requirements. Record reviews corroborate that child 1 (C1) parents were notified electronically when injuries occurred. Three of four interviews confirm that staff were notified C1 obtained medical attention due to an injury that occurred at the CCC. Community Care Licensing was neither notified via telephone or in writing within the regulatory requirement of seven business days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 10-CC-20251123192459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
VISIT DATE: 12/17/2025
NARRATIVE
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Based on interviews and record review, the preponderance of evidence standard was met, and the allegation is substantiated. A violation of California Code of Regulations, Title 22, Division 101212(d)(1)(B) Reporting Requirements, is cited on the attached LIC 9099D.

An exit interview was conducted with Area Director Rosa Mendoza, during which LPA provided a copy of the report, appeal rights, and a Notice of Site Visit (NOS).

The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 10-CC-20251123192459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300876
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/16/2026
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements: (d) Upon the occurrence….. any of the events specified in (d)(1) below, a report shall be made to the Department by telephone…. by the next working day and a written report containing the information specified in (d)(2) below shall be submitted...within seven days following the occurrence of such event. (B) Any injury to any child that requires medical treatment.

This requirement was not met as evidenced by:
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Director will email LPA a staff training agenda on Title 22 Reg. 101212 Reporting Requirements, acknowledging required timeline to notify CCL. Additionally, a staff sign-in will be included to confirm who attended.
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Based on record review, and interviews, C1 obtained medical treatment due to an injury that occurred at the CCC. CCL was not notified via telephone and was notified in writing, twenty days after medical attention was obtained. This failure to provide timely notification poses a potential risk to the health, safety, and personal rights of children in care.
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Training should include hypothetical situations, staff comments, Q/A and solutions to address current protocol on tracking child's reason for absence.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6