376600310-5-14-2026-20-CC-RGOU-DUAPPB-20260521112913

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600310
Report Date: 05/14/2026
Date Signed: 05/14/2026 12:04:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260224130921

FACILITY NAME:	KINDERCARE ROTHGARD - PRESCHOOL		FACILITY NUMBER:	376600310
ADMINISTRATOR:	CELIA CARRIZOSA		FACILITY TYPE:	850
ADDRESS:	10130 ROTHGARD ROAD		TELEPHONE:	(619) 670-6566
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	106	CENSUS: 58	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:57 AM
MET WITH:	Celia Carrizosa		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Day care child sustained injury due to lack of supervision.
Staff do not adequately supervise day care children.

INVESTIGATION FINDINGS:

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On 05/14/2026 Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Director Celia and informed her of the reason for the visit. There were 58 children present with 6 staff members at the time of this inspection.

During the course of the investigation, LPA conducted three unannounced inspections, and interviewed the Reporting Party, the Director, staff members, daycare children, and daycare parents. Additionally LPA reviewed facility records, including incident reports and Child Supervision Records, and reviewed photos and documentation submitted by reporting party.

During interview, Director denied the allegations. Director stated there was an incident that occurred on 01/29/2026 around 3:50 PM, on the playground, when two children engaged in a tug-of-war over a toy truck and Child 1 (C1) accidentally hit himself in mouth with the truck, injuring a front tooth. Director stated C1’s parent expressed concerns regarding supervision during this incident. Director stated the staff were in ratio at the time of the incident and she was also present on the playground during the incident and she attended to C1’s injury. Director stated C1’s injury was an unfortunate accident but was not due to lack of supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260224130921

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - PRESCHOOL	FACILITY NUMBER: 376600310
	VISIT DATE: 05/14/2026

NARRATIVE

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Director stated on 02/23/2026, C1’s parent again expressed concerns regarding supervision on the playground due to C1 having wood chips in their diaper after recess. Director stated she was present on the playground that day as well, with two teachers, and C1 seemed happy and did not show any signs of discomfort during recess. Director stated diaper changes are usually done after recess, however on 02/23/2026, C1 was picked up while the children were still on the playground. Interviews with staff provided similar information to the information provided by the Director. Interviews with daycare children and parents did not provide any substantiative evidence to support the allegations. LPA review of Child Supervision Records for the dates/times of the incidents revealed an adequate staff to child ratio on the playground.

Based on the information obtained in interviews and record review, the allegations are found Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted with Director and copy of this report and appeal rights were provided. Notice of Site Visit must be posted for thirty (30) days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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