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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600318
Report Date: 01/13/2025
Date Signed: 01/13/2025 10:54:16 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2024 and conducted by Evaluator Gerald Poindexter
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20241206114304
FACILITY NAME:KINDERCARE CUYAMACA CENTERFACILITY NUMBER:
376600318
ADMINISTRATOR:MONICA COLLINSFACILITY TYPE:
850
ADDRESS:9735 CUYAMACA STREETTELEPHONE:
(619) 562-3423
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:96CENSUS: 68DATE:
01/13/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Monica CollinsTIME COMPLETED:
11:15 PM
ALLEGATION(S):
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Facility windows are in disrepair resulting in day care child breaking glass with hand while banging on the window
INVESTIGATION FINDINGS:
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On 1/13/25 at 10:20 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 12/6/24 for the purpose of delivering findings on the above reference allegation. LPA met with Monica Collins, center director. The following ratios were observed today: 68 children, including 4 infants, and 12 staff. Facility is with ratio and capacity.

It was alleged that “Facility windows are in disrepair resulting in day care child breaking glass with hand while banging on the window.” During the course of the investigation, LPA Poindexter reviewed facility records and conducted interviews with the Reporting Party (RP) and facility staff. The LPA has determined that a child made incidental contact with a facility window on 12/5/24 which resulted in broken window glass. The area around the damage was secured until the window was repaired. LPA also learned, during the 12/12/24 visit, of another window at the facility broken by a child in September 2024, an incident that was not reported by the facility. Since 12/11/2023, the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20241206114304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE CUYAMACA CENTER
FACILITY NUMBER: 376600318
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/27/2025
Section Cited
CCR
101238(a)
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Building and Grounds: The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement is not met as evidence by:
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Center Director will provide a written remediation plan to address ongoing window safety. Until then, director agrees that physical barriers to all classroom windows (inside and outside) will be created.
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One window of a preschool classroom broke on 12/5/24 after a child made incidental contact with the window – the third known case of a broken window at the facility, which poses a potential health and safety risk to children in care.
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Written plan to be submitted to LPA Poindexter at Gerald.Poindexter@dss.ca.gv by 1/27/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20241206114304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE CUYAMACA CENTER
FACILITY NUMBER: 376600318
VISIT DATE: 01/13/2025
NARRATIVE
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Department has learned of three broken windows at the facility.

Based on the information obtained during interviews and documentation reviewed it is determined that the allegation is valid because the preponderance of the evidence has been met, therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for Type B deficiency and civil penalty cited.

Exit interview conducted and report was reviewed with Monica Collins, center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3