376600356-10-9-2025-20-CC-TVUU-DMP23W-20251021170257

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600356
Report Date: 10/09/2025
Date Signed: 10/09/2025 01:33:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Angela Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20250723104028

FACILITY NAME:	MONTESSORI ACHIEVEMENT CENTER		FACILITY NUMBER:	376600356
ADMINISTRATOR:	WHEELER, PATRICIA		FACILITY TYPE:	850
ADDRESS:	10435 CAMPO ROAD		TELEPHONE:	(619) 442-2552
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91978
CAPACITY:	42	CENSUS: 21	DATE:	10/09/2025
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Patricia Wheeler		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff did not prevent hand, foot, and mouth outbreak.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On October 9, 2025 at 1:10 p.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection for the purpose of delivering finding regarding the above allegation. LPA met with Licensee, Patricia Wheeler. During the inspection there were 21 day care children being supervised by 6 staff members.

During the course of the investigation, interviews were conducted with the Licensee, 3 staff members, 4 day care parents and 5 day care children. Facility roster, daily cleaning schedules, facility cleaning invoices and parent's handbook were obtained and reviewed.

It was alleged that the facility failed to prevent the spread of Hand, Foot and Mouth Disease during the week of July 14 - July 21, 2025. Licensee stated she nofitied the day care parents on the same day she became aware of the outbreak

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 20-CC-20250723104028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MONTESSORI ACHIEVEMENT CENTER	FACILITY NUMBER: 376600356
	VISIT DATE: 10/09/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Additionally, an email was sent on July 18, 2025, informing families about the outbreak, providing information on symptoms to watch for, and reminding parents to monitor their children and keep them home if they were sick or showing symptoms. The licensee also reported that the facility employs a contracted cleaning service and that staff members preform daily cleaning tasks.

Day care parents confirmed they were notified in person and via email of the outbreak.

One out of three staff members stated the facility continues to accept children who are ill and does not send them home when they are sick.

Based on the information and interviews gathered during the investigation, it was determined that the facility had an outbreak of Hand, Foot and Mouth Disease however, the facility did notify the day care parents upon learning of the outbreak and follows daily and cleaning procedures. Due to conflicting statements and lack of supporting evidence, the allegation that the facility did not prevent the spread of Hand, Foot and Mouth is deemed to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

A Notice of Site Visit (LIC 9213) was provided to the licensee, Patricia Wheeler and advised must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Licensee was advised failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted and the report was reviewed with the Licensee, Patricia Wheeler.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2