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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600636
Report Date: 11/13/2025
Date Signed: 11/13/2025 02:39:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250820081935
FACILITY NAME:CHILDTIME CHILDREN'S CENTER - CHULA VISTAFACILITY NUMBER:
376600636
ADMINISTRATOR:ALMA ESELLERFACILITY TYPE:
850
ADDRESS:770 RANCHO DEL REY PARKWAYTELEPHONE:
(619) 397-0165
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:129CENSUS: 55DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Director Sheryl Crowel-CookTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Due to lack of supervision, child bites/pushes another child.
INVESTIGATION FINDINGS:
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On 11/13/2025 at 12:15 PM., Licensing Program Analyst (LPA) Michelle Hood conducted an unannounced complaint inspection for the purpose of interviewing a child and delivering the complaint finding for the above listed allegation. Upon arrival, LPA met with Director, Sheryl Crowel-Cook, and proceeded to tour the facility. During the inspection, there were 24 children with two staff in the Preschool classroom, 12 napping children with one staff in the Transitional Kindergarten classroom, 10 napping children with one staff in the Twos Room 1, and nine napping children with one aide in the Twos Room 2 classroom.

During today's inspection, LPA attempted to interview a child; however, the child did not want to speak with the LPA.

During the course of the investigation, records were reviewed, and interviews were conducted with the director, staff, the reporting party, witnesses, and daycare parents. The children were not interviewed due to limited verbal ability.

It was alleged that due to lack of supervision, a child was bitten and pushed by another child. In the specific incident under investigation, which occurred on 08/19/2025, Child 2 (C2) bit Child 1 (C1) on the right cheek during outdoor play.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20250820081935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA
FACILITY NUMBER: 376600636
VISIT DATE: 11/13/2025
NARRATIVE
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During an interview with the director, the director acknowledged the incident between C1 and C2 occurring on 08/19/2025. The director acknowledged staffing shortages and confirmed awareness of C2s ongoing biting behavior. The director stated she spoke with the children about using gentle hands, expressing themselves with words instead of biting, and being kind to their peers. The director stated she communicated with the parents of C2 and developed a Family Pledge and Support Plan, dated 06/24/2025, outlining strategies used in the classroom; however, incidents have continued to occur.

Based on staff interviews, transitions are often understaffed, resulting in limited supervision and reduced support for children who require additional attention. Per staff interviews, on the day of the incident the staff that were designated to supervise C1 and C2 during outdoor play were not positioned in proximity to adequately observe, intervene, and prevent the incident, resulting in a lapse in supervision. In addition, LPA Abrego observed on 08/26/2025, C1 push another child while no staff were positioned to observe the interaction or to provide immediate intervention.

According to daycare parents interviewed, they have observed frequent staff turnover and expressed concerns about overall supervision. Parents stated that there is no assigned teacher to the classroom, which has resulted in staff being unaware of the Family Pledge and Support Plans in place for children. Also, parent interviews concluded multiple incidents occurring with their children regarding pushing and biting. Interviews with staff and parents revealed that ineffective communication among staff regarding the plan has hindered the implementation, leading to missed opportunities for timely intervention and support.

Based on interviews, parent statements, record review, and observations, the preponderance of evidence shows staff did not provide adequate supervision. Inconsistent staffing, limited coverage during transitions, and poor communication regarding the Family Pledge and Support Plan contributed to the incident in which a child was bitten by another child. The facility was aware of the ongoing behavioral concerns but didn’t implement sufficient measures to ensure proper supervision and intervention was in place. Therefore, the allegation is found to be substantiated. California Code of Regulations, title 22, Division 12 & Chapter 1, is being cited on the attached LIC 9099D.

LPA Hood informed facility Director Sheryl Crowel-Cook that this report dated 11/13/2025 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 20-CC-20250820081935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA
FACILITY NUMBER: 376600636
VISIT DATE: 11/13/2025
NARRATIVE
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Also, LPA Hood informed facility representative to provide a copy of this licensing report dated 11/13/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA Hood provided the director with the LIC 9224 form via email.

An exit interview was conducted with the Director Sheryl Crowel-Cook. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20250820081935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA
FACILITY NUMBER: 376600636
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/14/2025
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.

This requirement is not met as evidenced by:

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The director stated the staff will be required to complete online training through the Learning Care Group (LCG). In addition, the staff will submit a written plan describing how they will implement the training while caring for children. The director also stated she will submit the staff agenda and outline what
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Based on observations and interviews, the facility did not comply with the section cited above. On 08/19/2025, C2 bit C1 on the right cheek during outdoor play, and staff were not positioned to observe or prevent the incident, posing an immediate risk to the health, safety, or personal rights of children in care.
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will be covered during the retraining at the next all-staff meeting. The director stated she will submit the plan to LPA Julieta Abrego no later than 11/14/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4