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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600648
Report Date: 01/15/2026
Date Signed: 01/15/2026 11:35:14 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20251211123113
FACILITY NAME:KINDERCARE - CARLSBAD INFANT CENTERFACILITY NUMBER:
376600648
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
830
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:43CENSUS: 21DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Amanda Hernandez .TIME COMPLETED:
10:39 AM
ALLEGATION(S):
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Toys and objects are not disinfected properly
INVESTIGATION FINDINGS:
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On 1/15/26, Licensing Program Analyst (LPA) Annette Sutherland, made an unannounced visit to deliver findings on the above referenced allegation. LPA met with Director Amanda Hernandez. During the investigation, LPA interviewed staff and reviewed relevant documents. Based on the information obtained, the facility was not sanitizing consistently in some classrooms.The preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated and a Type B citation under California Code of Regulations, (Title 22, Division 12 & Chapter 1) is being cited on the attached LIC 9099D.
Exit interview conducted and report was reviewed with the facility representative Amanda Hernandez. A notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20251211123113

FACILITY NAME:KINDERCARE - CARLSBAD INFANT CENTERFACILITY NUMBER:
376600648
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
830
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:43CENSUS: 21DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:TIME COMPLETED:
10:39 AM
ALLEGATION(S):
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Staff did not prevent infants from sharing bottles/cups
Staff did not notify parent/s of injury to child in care in a timely manner
INVESTIGATION FINDINGS:
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On 1/15/26 at 10:40 AM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegation. LPA Sutherland met with Director Amanda Hernandez. The Department fully investigated the above allegations and obtained information from interviews with multiple parties. Based upon this information, although the allegation that infants are sharing water bottles and injuries werent reported in a timely manner may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred at this facility and are therefore UNSUBSTANTIATED.

An exit interview was conducted with the Director Amanda Hernandez. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) was provided along with the report (LIC9099).Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20251211123113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE - CARLSBAD INFANT CENTER
FACILITY NUMBER: 376600648
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2026
Section Cited
CCR
101438.1(d)
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Infant Care General Sanitation
Objects used by infants that are mouthed, shall be washed and disinfected at least daily, or more often if necessary. Such objects shall include, but not be limited to, toys and blankets. This requirement was not met as evidenced by…
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Correction has been done. Director stated that all staff training was conducted on 12/19/26. LPA was provided sign in sheet with agenda.
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Based upon facility interviews with multiple parties, the facility was not sanitizing consistently in some rooms which poses a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4