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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600648
Report Date: 02/19/2026
Date Signed: 02/19/2026 04:37:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Sharon Mendez
COMPLAINT CONTROL NUMBER: 51-CC-20260211095957
FACILITY NAME:KINDERCARE - CARLSBAD INFANT CENTERFACILITY NUMBER:
376600648
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
830
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:43CENSUS: 36DATE:
02/19/2026
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Amanda HernandezTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Staff allows unvaccinated children to attend daycare.
INVESTIGATION FINDINGS:
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On 2/19/2026 Licensing Program Analyst (LPA) Sharon Mendez and (LPA) Evelyn Reyes made an unannounced visit to initiate an investigation, for the complaint received on 2/11/26, regarding the above allegation. LPAs met with Director, Amanda Hernandez. LPAs were granted entry after identifying selves, showing badge, and disclosing the reason for the visit. There were a total of 36 daycare children and 10 teachers. Center is within ratio.

During the investigation LPAs interview Director, toured the facilities’ infant classrooms and playgrounds with Director and review children’s records. LPAs found children’s records to be incomplete with some missing immunizations required prior to enrollement.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that.
Continued on page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20260211095957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE - CARLSBAD INFANT CENTER
FACILITY NUMBER: 376600648
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/27/2026
Section Cited
CCR
101220.1(a)
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101220.1(a) Prior to admission to a child care center, children shall be immunized against diseases as required by the California Code of Regulations, Title 17, commencing with Section 6000.

This requirement was not met as evidenced by:
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Director states she will not allow the child to be dropped off until all vaccinations are met per regulation. Director will provide an updated child record showing all immunizations are met. Director will focus on administrative record review making sure children met immunization requirements prior to admitting children in care.
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Based on interviews and children's records review the director did not have at least 1 child immunized prior to enrollment .This poses a potential risk to the health and safety of children in care.
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Deficiency Dismissed
Type B
03/19/2026
Section Cited
CCR
101220.1(g)
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101220.1(g) The licensee shall document each child's immiunizations and shall maintain such documentation in the center for as long as the child is enrolled.

This requirement was not met as evidenced by:
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Director states she will make sure all children’s immunization records are updated according to regulation and provide proof to the department.
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Based on interviews and children's records review the director did not have childrens immunizations records complete. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 51-CC-20260211095957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD INFANT CENTER
FACILITY NUMBER: 376600648
VISIT DATE: 02/19/2026
NARRATIVE
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The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 101220.1) the deficiency is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director Amanda Hernandez. A notice of site visit was given and must remain posted for 30 days. LPA observed form posted.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3