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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600650
Report Date: 03/28/2024
Date Signed: 03/28/2024 05:08:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240313110819
FACILITY NAME:KINDERCARE - CARLSBADFACILITY NUMBER:
376600650
ADMINISTRATOR:MELISSA RUIZFACILITY TYPE:
850
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:125CENSUS: 84DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Melissa RuizTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not adequately supervise day care children
INVESTIGATION FINDINGS:
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On 3/28/24 at 11:20am, LPA Patrick Ma made an unannounced complaint visit for the complaint received on 3/13/24 for the purpose of continuing the investigation of the above reference allegation. LPA met with Director, Melisa Ruiz. Also present in the facility were 84 daycare children and 8 staff in 6 rooms. Facility is within ratio and capacity. LPA toured the facility, conducted interview of children and staff, and made a confidential names list.
Based on information gather during investigation interviews it is determined that the Director and Assistant Director (AD) have worked on their laptop computers and used the center phone when they are in the classrooms covering breaks or filling in for absent staff. Information gathered report the instances often take places during children’s nap time but has included other times during child care.
The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. The deficiency is being cited on the attached LIC 9099D.
Exit interview conducted and report was reviewed with the Director Melissa Ruiz. A notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240313110819

FACILITY NAME:KINDERCARE - CARLSBADFACILITY NUMBER:
376600650
ADMINISTRATOR:MELISSA RUIZFACILITY TYPE:
850
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:125CENSUS: 84DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Melissa RuizTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Staff did not ensure that facility kitchen was clean and sanitized
Staff served spoiled food to day care children
INVESTIGATION FINDINGS:
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On 3/28/24, LPA Patrick Ma made an unannounced complaint visit for the complaint received on 3/13/24 for the purpose of continuing the investigation of the above reference allegations. LPA met with Director, Melisa Ruiz. Also present in the facility were 84 daycare children and 8 staff in 6 rooms. LPA toured the facility, conducted interview of children and staff, and made a confidential names list.

Based on the information obtained during interviews and observations, the kitchen is clean and sanitized. During site inspections on 3/15/24 kitchen was observed clean and organized at the end of the day and on 3/28/24 the kitchen was in the process of being cleaned after lunch was served with staff sanitizing the kitchen and washing their hands after cleaning. Interviews conducted provided insufficient evidence spoiled food was served to children as statements were contradictory.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20240313110819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD
FACILITY NUMBER: 376600650
VISIT DATE: 03/28/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Melissa Ruiz. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20240313110819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE - CARLSBAD
FACILITY NUMBER: 376600650
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/12/2024
Section Cited
CCR
101229(a)(1
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101229(a)(1) Responsibility for Providing Care and Supervision: (1) No child(ren) shall be left without the supervision of a teacher at any time…Supervision shall include visual observation. This requirement was not met as evidenced by:
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Director stated she will review CDSS Child Care Licensing Providers Resource instructional videos: (https://ccld.childcarevideos.org/family-child-care-providers/) Children Supervision and provide a written summary of the video to the Department by 4/12/24.
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Based on information gather during investigation interviews it is determined that the Director and Assistant Director (AD) have worked on their laptop computers and used the center phone when they are in the classrooms covering breaks or filling in for absent staff.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4