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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600650
Report Date: 05/13/2026
Date Signed: 06/02/2026 01:50:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260206085750
FACILITY NAME:KINDERCARE - CARLSBADFACILITY NUMBER:
376600650
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
850
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:125CENSUS: 55DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Mandy HernandezTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff handles day care children in a rough manner
Staff yelled at day care child
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT DELIVERED ON 6/02/2026

On May 13, 2026 at 11:35 AM, Licensing Program Analysts (LPAs) Hector Canton and Sharon Mendez conducted an unannounced visit to deliver findings for the above referenced allegations from a complaint received on February 6, 2026. LPAs met with Amanda (Mandy) Hernandez and explained the purpose of the visit.

LPAs toured the facility and conducted a physical plant inspection; during the tour LPAs observed 55 children with 5 teachers. Th e following census was observed: Classroom 10 – 21 Children with 2 Staff (2 Fully Qualified Teachers), Preschool 1 – 12 Children with 1 Staff (1 Fully Qualified Teachers), Pre-K 1 – 22 Children with 2 Staff (2 Fully Qualified Teachers).
Appropriate ratios, capacity and supervision were observed.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260206085750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD
FACILITY NUMBER: 376600650
VISIT DATE: 05/13/2026
NARRATIVE
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Based on the evidence collected including the LPA’s direct observation of rough handling and harsh verbal interactions on 3/19/2026, multiple statements during interviews describing inappropriate tone, and Staff 4 (S4) acknowledgement that they frequently raise their voice the allegations above that staff yells at and handles children in a rough manner are valid. Per Director (S4) has been moved to another facility to allow staff to work with older age group.

The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED. A Type B deficiency is cited on the attached LIC 9099D. An exit interview was conducted, and the report was reviewed with director, Amanda (Mandy) Hernandez. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260206085750

FACILITY NAME:KINDERCARE - CARLSBADFACILITY NUMBER:
376600650
ADMINISTRATOR:AMANDA HERNANDEZFACILITY TYPE:
850
ADDRESS:1200 PLUM TREE ROADTELEPHONE:
(760) 435-0001
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:125CENSUS: 55DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Mandy HernandezTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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2
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5
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9
Staff restrained day care child
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT DELIVERED ON 6/02/2026

On May 13, 2026, at 12:45PM, Licensing Program Analysts (LPAs) Hector Canton and Sharon Mendez conducted an unannounced visit to deliver findings regarding the above referenced allegation(s) from a complaint received on March 04, 2026. LPA met with Amanda (Mandy) Hernande z and explained the purpose of the visit. Interviews were conducted and documentation was reviewed as part of the investigation. LPAs toured the facility and conducted a physical plant inspection; during the tour LPAs observed 55 children with 5 teachers. The following census observed: Classroom 10 – 21 Children with 2 Staff (2 Fully Qualified Teachers), Preschool 1 – 12 Children with 1 Staff (1 Fully Qualified Teachers) Pre-K 22 – 22 Children with 2 Staff (2 Fully Qualified Teachers) Appropriate ratios, capacity and supervision were observed.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20260206085750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD
FACILITY NUMBER: 376600650
VISIT DATE: 05/13/2026
NARRATIVE
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Based on direct observation during nap time including classroom curriculum and activities, and Investigative interviews conducted available information did not lead to a conclusive determination that children were being restrained. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED.

An exit interview was conducted, and the report was reviewed with Amanda (Mandy) Hernandez. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260206085750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE - CARLSBAD
FACILITY NUMBER: 376600650
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/14/2026
Section Cited
CCR
101223(A)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:

(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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THIS IS AN AMENDED REPORT DELIVERED ON 6/02/2026
Director states that the alleged staff member has been transferred as of March 9, 2026. The director states she will submit a written Plan of Correction outlining the facility’s procedures to prevent future personal rights violations. The plan will include at minimum: Implemented corrective measures, staff observations, detailed reason for S4 transfer any training to be provided to S4, location of reassignment for S4, and steps to monitor behavior of S4, as well as provide training on personal rights to all current and future staff and provide a copy of training outline and sign in sheet to Department by Due date of 6/17/2026.
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Based on observation and interviews, the licensee did not comply with the section cited above as a staff member was observed yelling and firmly holding a child which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Sharon Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5