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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600676
Report Date: 07/30/2025
Date Signed: 07/30/2025 08:36:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250623132111
FACILITY NAME:CASA DE NINOS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376600676
ADMINISTRATOR:RODRIGUEZ, ANAFACILITY TYPE:
850
ADDRESS:1718 MISSION AVENUETELEPHONE:
(760) 757-3207
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:117CENSUS: 42DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Ana RodriguezTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Staff did not provide a safe environment for children in care.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Ana Rodriguez. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 23rd, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not provide a safe environment for children in care.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250623132111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CASA DE NINOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376600676
VISIT DATE: 07/30/2025
NARRATIVE
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In regards to allegation that staff did not provide a safe environment for children in care. Based on interviews conducted 4 out of 4 staff members stated that Child #1 (C1) has exhibited behaviors in the classroom that caused harm to staff and children over the course of time C1 has been enrolled. Based on record review, LPA observed multiple case notes with C1s behaviors including photos of furniture being displaced, broken, and marks left on staff and children from C1. Staff documented C1s behaviors on case notes starting from initial enrollment in 12/2024 up until today. LPA reviewed a Behavioral Plan that was gone over with C1s authorized representatives along with a referral. Staff disclosed to LPA that even though case notes were completed and a Behavioral Plan was created, C1 still exhibits same behavior and no additional supports have been in place.

Based on interviews conducted and record review the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director Ana Rodriguez, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250623132111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CASA DE NINOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376600676
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/29/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by.
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Director stated the center decided to disenroll C1 due to behaviors and the safety of the children. C1s last day of enrollment was on 7/24/25. Director stated the agency will revise their Suspension and Expulsion Policy and submit proof of completion via email to LPA.
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Based on interviews conducted and record review, Child #1 (C1) has exhibited behaviors in the classroom that caused harm to staff and children, even though case notes were completed and a Behavioral Plan was created, C1 still exhibits same behavior and no additional supports have been in place. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3