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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600694
Report Date: 11/01/2024
Date Signed: 11/06/2024 08:34:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240919092806
FACILITY NAME:KINDERCARE - CARLSBAD 1648 - INFANTFACILITY NUMBER:
376600694
ADMINISTRATOR:LEONE PAULFACILITY TYPE:
830
ADDRESS:6270 FLYING LEO CARRILLO LANETELEPHONE:
(760) 431-2558
CITY:CARLSBADSTATE: CAZIP CODE:
92009
CAPACITY:44CENSUS: 35DATE:
11/01/2024
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Maddie HowertonTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff do not ensure classrooms maintain correct ratio.
INVESTIGATION FINDINGS:
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 *****THIS IS AN AMENDED DOCUMENT DELIVERED ON 11/6/24*****
On 11/1/24 at 11:25AM LPA Patrick Ma made an unannounced complaint visit for the complaint received on 9/19/24 for the purpose of delivering findings on the above reference allegation. Upon entry, LPA met with Interim Director Maddie Howerton and explained purpose of the visit. LPA toured the facility and reviewed relevant documents.

Present at the facility were the following:
Staff Erin Sonsen with 4 infants in room Infant A
Vilma Iraheta and Noelyn Diaz with 8 infants in room Infant B
Krystin Dupree and Debbie Canellieri with 7 infants in Infant C
Tiffany Bryant, Sindhu Palanetra, Stephanie Sanchez, Emerald Jordan with 16 infants in Toddlers Room

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20240919092806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE - CARLSBAD 1648 - INFANT
FACILITY NUMBER: 376600694
VISIT DATE: 11/01/2024
NARRATIVE
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Based on investigation interviews, with staff and parents, there was no corroborating statement classrooms were out of ratios. Children and staff sign-in sheets, between 9/9/24 – 9/20/24, indicate classrooms were in ratio with the support of Interim Director when needed prior to the next staffs arrival. Also, on LPA visits 9/24/24 and 11/1/24, all infant rooms were in ratio.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated.

Exit interview conducted and report was reviewed with the facility representatives Maddie Howerton. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2