376600731-3-13-2025-10-CC-CMAZ-DEZ2AN-20250321171348

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600731
Report Date: 03/13/2025
Date Signed: 03/13/2025 09:25:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Kelly Gerth

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250211092149

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	376600731
ADMINISTRATOR:	NIKOLE DUMAS		FACILITY TYPE:	850
ADDRESS:	4280 VIA RANCHO ROAD		TELEPHONE:	(760) 967-5846
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92057
CAPACITY:	96	CENSUS: 47	DATE:	03/13/2025
		UNANNOUNCED	TIME BEGAN:	08:31 AM
MET WITH:	Assistant Director Nicole Oller		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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Staff yells at daycare children
Staff handles day care children in a rough manner

INVESTIGATION FINDINGS:

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On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Childtime Childrens Center (CCC) Assistant Director Nicole Oller to deliver the findings from a complaint made to Community Care Licensing (CCL) on February 11, 2025. The complaint CCL received stated the following allegations: Staff yells at daycare children and Staff handles day care children in a rough manner.
On 02/12/2025, LPA Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above allegation. During the investigation on this date, confidential interviews were conducted with 2 children and 2 staff, copies of pertinent records that included: facility roster, classroom roster, employee handbook, and upcoming staff meeting and training agenda. Additional interviews were conducted on 02/12/25 and 02/20/25 with the reporting party, enrolled children and center staff.
Regarding the allegation Staff yells at daycare children, based on the interviews conducted and the observations made by LPA Gerth on 02/12/25 and 02/20/25, LPA could not corroborate allegation that any staff are yelling at children at the daycare. Interviews revealed that staff felt the noise level in the center was loud, but it was likely due to the large size of the facility and the number of children and activities. Next Page

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250211092149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 376600731
	VISIT DATE: 03/13/2025

NARRATIVE

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Additionally, LPA did not observe or find specific instances where staff were yelling at children. It was noted that some staff members spoke louder than others, but this was not deemed inappropriate in tone or volume during LPA's observations. There is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation Staff handles day care children in a rough manner, based on the investigation conducted by LPA Gerth, which included interviews with staff, children in care, and other pertinent parties, there was no corroborating evidence to support the allegation that staff were handling children in a rough manner. LPA obtained evidence showing that the facility provides ongoing training and support to staff, including acceptable behavior management techniques such as redirection and hands-off approaches. As a result, there is not enough evidence to prove that the alleged violation occurred, and the allegation is deemed UNSUBSTANTIATED.

A copy of this report, appeal rights and Notice of Site Visit were provided to Assistant Director Nicole Oller and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025

LIC9099 (FAS) - (06/04)

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