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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600946
Report Date: 10/01/2024
Date Signed: 10/01/2024 02:14:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240801093852
FACILITY NAME:KINDERCARE LEARNING CENTER - EASTLAKEFACILITY NUMBER:
376600946
ADMINISTRATOR:ASHLEY ENWIAFACILITY TYPE:
850
ADDRESS:2354 FENTON STREETTELEPHONE:
(619) 656-9853
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:119CENSUS: 85DATE:
10/01/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Ahsley EnwiaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not provide a comfortable environment for children in care
INVESTIGATION FINDINGS:
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On 10/1/24, at 12:00 pm, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Director, Ashley Enwia regarding the above allegation. LPA advised Director of the purpose of the inspection and conducted a tour of the facility. There were eighty-five (85) daycare children and ten (10) staff members present during the inspection.

On 8/1/24, Community Care Licensing (CCL) received a complaint alleging staff did not provide a comfortable environment for children in care. During the course of the investigation interviews were conducted with Director, Assistant Director, several staff members, several daycare parents, and several daycare children.

RP did not give an exact date of when they observed the school was hot and not a comfortable environment for children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240801093852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE
FACILITY NUMBER: 376600946
VISIT DATE: 10/01/2024
NARRATIVE
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Director, Ashley Enwia and Assistant Director, Emily Gomez stated that the AC was not working properly due to a part that needed to be replaced. Director stated that the temperature was higher than normal, but did not exceed 80 degrees. Director and several staff stated that fans and portable AC's were brought in as well. Director submitted proof of portable ACs installed on 7/24/24. LPA observed portable AC's on the 8/7/24 inspection date.

Based on LPA's observations, interviews conducted, and records reviewed and due to no corroborating evidence regarding the allegation and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is found to be unsubstantiated.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2