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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600946
Report Date: 10/29/2025
Date Signed: 10/29/2025 03:55:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250821092306
FACILITY NAME:KINDERCARE LEARNING CENTER - EASTLAKEFACILITY NUMBER:
376600946
ADMINISTRATOR:ASHLEY ENWIAFACILITY TYPE:
850
ADDRESS:2354 FENTON STREETTELEPHONE:
(619) 656-9853
CITY:CHULA VISTASTATE: CAZIP CODE:
91914
CAPACITY:119CENSUS: 79DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Ashley EnwiaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Due to lack of supervision, child bit another child


INVESTIGATION FINDINGS:
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On October 29, 2025 at 3:05 p.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection for the purpose of delivering finding regarding the above allegation. LPA met with Facility Representative, Ashley Enwia. During the inspection there were 79 day care children being supervised by 8 staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, five staff members, two day care parents and six day care children. Facility roster and parent handbook were obtained and reviewed.

It was alleged that day care children bite other children while in care due to lack of supervision. Facility Representative stated that the facility’s procedures to report injuries are through ouch reports, that are signed by staff and facility representative as well as contacting the child’s parent by phone. Facility Representative stated the facility has behavioral plans in place to support the child through challenging behaviors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250821092306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE
FACILITY NUMBER: 376600946
VISIT DATE: 10/29/2025
NARRATIVE
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Staff interviewed acknowledged that they understand the procedure for reporting injuries to facility representatives, and parents. Staff stated that they feel supported by Facility Representatives when they need assistance with supervision and maintaining control and structure in the classroom. Staff stated that they intervene when children are biting each other by physically separating the children and using verbal redirection. Staff interviews state it is common for children around the age of 2 years to express their frustration through biting due to difficulties in communicating.

Children interviewed stated they are being supervised by staff in the classroom. Children interviewed disclosed that they have bitten children at school or observed other children at school bite children because they were being mean however, stated that staff are present.

Based on the information gathered during the course of the investigation, the facility infers that the potential cause for children to have habits of biting is due to non-verbal communication or frustration. There were no disclosures or corroborating statements of absence of supervision causing a child to bite another child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2