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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600967
Report Date: 09/23/2025
Date Signed: 09/23/2025 11:22:53 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250904102929
FACILITY NAME:CHILDREN'S CHOICE - INFANTFACILITY NUMBER:
376600967
ADMINISTRATOR:JANEL JINAFACILITY TYPE:
830
ADDRESS:1465 EAST MADISON AVENUETELEPHONE:
(619) 442-4014
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:19CENSUS: 24DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jessica Williams TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility does not provide a safe environment for infants in care.
INVESTIGATION FINDINGS:
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On 09/23/2025 Licensing Program Analyst (LPA) Hanna Lucas, and Hector Canton, made an unannounced visit to deliver the findings on the above allegation. LPA conducted the initial complaint inspection on 09/11/2025. There were 24 infants and 8 staff members within the infant rooms (Honeybee and Elephants) today.

During the investigation, LPA observed several sites of mouse droppings, including but not limited to: between the toy shelves, the art shelves, and underneath the cribs, in the infant rooms. Interviews with the Director and the staff members confirmed that the facility is aware of the mouse droppings and has hired a pest control company to address the issue. At the time of the initial complaint inspection, the Director provided the LPA an invoice for the most recent inspection on 09/03/2025. However, in the description there was no mention of mouse droppings or any ongoing effective treatment for rodents. During today's visit, the Director provided another invoice, dated 09/12/2025, that specficed mouse droppings were found and temporary bait stations were installed.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250904102929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE - INFANT
FACILITY NUMBER: 376600967
VISIT DATE: 09/23/2025
NARRATIVE
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Despite pest control efforts, the presence of mouse droppings in areas occupied by infants were observed by the LPA, which allows for potential contact and an unsafe environment. The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated.

A Type B deficiency is cited on the attached LIC 9099-D... This is a repeated violation within a 12-month period. A civil penalty of $250 will be assessed on the accompanying LIC 421.

An exit interview was conducted with the Director, Jessica Williams. Appeal rights and a copy of this report was provided and discussed. A Notice of Site Visit was provided and must remain for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250904102929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE - INFANT
FACILITY NUMBER: 376600967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/23/2025
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds (a)(1) The facility shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met by:
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The Director, Jessica Williams, stated that she will create a checklist for the facility's classrooms, that requires teachers to ensure that there are no sightings of rodent droppings throughout the classroom prior to the childrens arrival.
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Based on observation, the LPA observed rodent droppings throughout the infant classrooms, which poses/posed a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3