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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376611214
Report Date: 11/12/2025
Date Signed: 11/12/2025 04:02:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator Angela Nguyen
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250902152150
FACILITY NAME:MAXWELL, REBECCA & DANIEL FAMILY CHILD CAREFACILITY NUMBER:
376611214
ADMINISTRATOR:MAXWELL, REBECCAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 419-9219
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:14CENSUS: 2DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Rebecca MaxwellTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee left daycare child unattended in vehicle.
INVESTIGATION FINDINGS:
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On November 12, 2025, at 3:05 p.m., Licensing Program Analyst (LPA) Angela Nguyen and Licensing Program Manager (LPM) Rajani Goudreau conducted an unannounced complaint inspection to conclude the complaint invesigation related to the above allegation. LPA met with Licensee, Rebecca Maxwell. During the inspection there were 2 day care children, 1 of her own children, her grand child and daughter in law.

It was alleged that the licensee left a daycare child unattended in a vehicle on or about August 29, 2025. The investigation was conducted by Community Care Licensing Division Investigations Branch (IB), Investigator John Rante. During the course of the investigation, interviews were conducted with the Licensee, a day care parent, a staff member, and representatives from outside agencies. Facility records and medical records were reviewed.

Based on the information and medical reports obtained during the investigation, it was determined that a daycare child was found unattended in a vehicle parked in the driveway of the daycare.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 20-CC-20250902152150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAXWELL, REBECCA & DANIEL FAMILY CHILD CARE
FACILITY NUMBER: 376611214
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/13/2025
Section Cited
CCR
102417(k)(1)
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102417 Operation of a Family Child Care Home (k) All vehicle occupants must be secured in an appropriate restraint system (1) Children shall not be left in parked vehicles.
This requirement was not met as evidenced by:
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Licensee stated since the incident she has implemented the procedure for all the children to unbuckle themself and wait for the licensee to open the door for them to get out of the vehicle. Licensee stated the children hold each others hands to walk to the front door together.
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Based on interviews and records review, the licensee did not comply with the section cited above by leaving a daycare child unattended in a vehicle for an undetermined period of time, which posed an immediate health, safety, and personal rights risk to persons in care.
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Licensee stated she informed the parents of the new procedure. Licensee stated she conducts a head count of the children prior to entering and exiting the vehicle. Licensee stated she will submit a written plan for transporting of children no later than 11/13/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20250902152150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: MAXWELL, REBECCA & DANIEL FAMILY CHILD CARE
FACILITY NUMBER: 376611214
VISIT DATE: 11/12/2025
NARRATIVE
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The child exhibited signs and symptoms consistent with heat stroke. According to Weather.com, the high temperature for Lemon Grove, California, on August 29, 2025, reached 93 degrees Fahrenheit. The licensee reported arriving at the daycare at approximately 4:00 PM after picking up children from school. She stated that she parked the vehicle in the driveway and entered the daycare through the garage, while the children entered through the front door. The licensee stated that the vehicle was turned off, including the air conditioning and the windows were rolled down. Licensee stated she made a mistake and was distracted on the day of the incident. Licensee stated "nothing like this should have ever happened".

The preponderance of evidence standard has been met therefore, the allegation that the licensee left a daycare child unattended in a vehicle is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 3) is being cited on the attached LIC 9099D.

A civil penalty of $500 for absence of supervision was assessed. Refer to LIC42IM.

LPA informed Licensee, Rebecca Maxwell that this report dated November 12, 2025 documents one (1) Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed Licensee, Rebecca Maxwell to provide a copy of this licensing report dated November 12, 2025 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA provided Licensee, Rebecca Maxwell with form LIC 9224.

A Notice of Site Visit (LIC 9213) was given to Licensee, Rebecca Maxwell and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. Exit interview conducted and report was reviewed with Licensee, Rebecca Maxwell.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3